Kaga Hotels with Free Breakfast

Almost everything was in tip top condition including our requests for a vegetarian dunner and breakfast for one of our friends. Perhaps a hostess more fluent in english would have been helpful but anyway she was most gracious, attentive and courteous. The amenities, food and service were really great!

This is my go-to hotel whenever I visit Kaga Onsen in Komatsu; I've stayed here a total of five times. That's how satisfied I am with their service, the quality of their hot springs, and the variety of food they offer. They even provide unlimited snacks, onsen eggs, drinks, and potatoes throughout the day, which is so good you barely need a full meal. There are three different hot spring baths, and since they operate on a rotating schedule for men and women, you get to experience all the different tubs. The facilities are well-maintained and spotless. I highly recommend it! The staff are all incredibly friendly, giving you a true taste of Japanese hospitality.

KAI Kaga inherited hundreds of years of hot spring inns and used new modern models to attract tourists in the hope of driving crowds to the hot springs in nearby districts. However, it turns out that the surrounding area is very deserted. Except for KAI Kaga, which is fully booked on weekends, there are almost no crowds. The surrounding shops are either closed or on the way to closing, and the nearby shrines specially marked as tourist attractions are also deserted. The hotel itself, the rooms, the hot springs, the facilities and the food are all average, but it is really not worth the price (it may also be that there are more people on weekends and the price is higher). The high unit price will easily make people look at the small details through a magnifying glass, and they will find that many small areas need to be strengthened. Another drawback is that there is no shuttle service from the station to the hotel (other lower-priced hotels nearby offer that). If you don't happen to pass by and want to take a hot spring bath, it is not recommended to come here specifically. In the end, I didn't give a bad review because the service staff were relatively young and had a good attitude. Xingye has its own set of training for its employees.

During our 2 night-stay, the breakfasts N dinners were awesome, mouth watering & flavorful! Best meals on our 12-day trip in Japan. The shuttle bus service was a great help. Every service personnel we interacted with during our stay were warm N hospitable! Their smiles and greetings made us felt welcome.

Beautiful hotel on a beautiful river. Large georgeous room. For Japanese standards the service was just ok. Much nicer greeting upon arrival. Was left to drag my suitcases out the door with a wonderful old lady trying to help me. Of course I could not allow her to lift the heavy bags. All the other people were not available to help or see me out. Extremely rude by Japanese standards. Coffee at breakfast I was told to get at the coffee machine. Substandard for the class of hotel.

Room spacious with luscious view of the valley, enjoyed facilities such as grilling own dango and senbei as well as private onsen. However, cleanliness could be improved as dust can be seen on siding door tracks within the room and hair dryer was not the best with loose folding handle. Overall, it was still a pleasant stay, some staffs were very attentive and helpful at front desk and at dining (though they should not assume everyone can eat beef and allow other options).

The customer service was excellent. We didn’t expect to get a really big room and it comes with breakfast and dinner buffet which to be honest was some of the best I’ve had in Japan. I can’t wait to go back. Cleanliness could definitely be improved though but nothing too crazy to be turned off with.

The hotel is relatively remote and more suitable for self-driving tourists. My friends and I are not self-driving this time. It is easy to find by taking a bus for about half an hour at Kaga Hot Spring Station. The hotel also has a special car to take us from the hotel to Kaga Hot Spring Station. The hotel is very large, the room is very large, Japanese style, very good experience, the hot springs have open-air and indoor, the open-air hot springs are very good, completely bathed in the mountains and forests, a great experience!

I booked four sets of rooms for one night. I didn’t expect the four sets of rooms that had been paid on the program. After arriving at the hotel, the hotel asked me to pay the full amount of the four suites, but the hotel waiter’s English level was very poor. I disturbed for an hour in speechlessness. Later, I learned that the payment on the program was originally a deposit. God! For such a simple matter, the hotel waiter clearly told me that the payment you paid on the program was all a deposit. Why do you say that we didn't pay? I was late to the hotel this day, so I was delayed for another hour, and we had no time to enjoy the hotel facilities. I hope that the platform and the hotel will communicate better in the future to avoid this situation. This time it really brought me inconvenience. Except for this hotel, the whole is very good.

Ctrip advertised free airport/train station pick-up, but after experiencing it myself, I realized it's a lie. First, there are time restrictions for pick-up; it has to be at the time shown in my photo. I only found out this after having the hotel call them the day before. Second, pick-up is not free; it costs 150 yen per person. It's not about the money, it's about the fact that it's not free. Ctrip shouldn't mislead people. That day, I had to take the bus myself, get off at the nearest stop to the hotel, and walk for about ten minutes. It was an extremely hot day, with a temperature of 39 degrees Celsius and the sun blazing.