3-Star Hotels in Brussels

We stayed in a studio apartment for 4 nights, the room had everything we needed. Bed was a pull out bed, comfortable, we asked for extra pillows and they were in the room waiting, bathroom and toilet are separate but still private, small Juliet balcony, handy for letting in fresh air, noisy outside but to be expected due to location, once the door was closed there was no issue. Metro right outside, super market across the road, 5 min walk to main square. Customer service was brilliant, very friendly, very helpful, nothing was too much trouble, even when they were busy. About a 15 min walk from Centrum train station. There are a few homeless people near the location but never caused and issue for us other than pity, really could not fault the place and special thanks to the guy who was on Friday the 27th of august , didn’t get his name but he was super helpful!!

We booked this hotel to be close to the train station, near the Grande Place and in a nice part of town. Motel One delivered on all counts with clean rooms, a good shower and staff that were always available to help with recommendations and directions. A perfect place to stay for a short weekend in Brussels.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have *****ped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

I stayed recently with my family and feel the hotel suited our needs. The room was one of the largest ones I have had in a hotel so there was plenty of room for us all. Cleanliness wise it was good. The bathroom seemed a bit old and could probably do with a bit of a refresh but apart from that it was all okay. We had an issue with our window not closing and someone was up within 5 mins to fix it which was great. We also had someone come up on another day to check everything was okay we reported a couple of broken light bulbs which again were changed very quickly. The staff were generally quite friendly apart from the reception staff who didn't really acknowledge you but the rest of them were fine. The breakfast was also good with plenty of choice. The hotel is in a bit of a run down area near the main train station but we never had any issues. I would suggest if you don't feel comfortable staying near a busy train station then you should maybe look elsewhere as the hotel can't be held responsible for the area they are in. Its a 20 min walk to the centre of Brussels so again something to be aware off. If I was returning to Brussels I would probably stay somewhere a bit closer to the centre but we did enjoy our stay here.

Booked twice now with Safestay and they have been excellent. Nice easy check in no matter what time, both the hotel and hostel rooms are a perfect as a base camp. The hostel and hotel rooms use the same comfortable beds with USB/plug sockets and a reading lamp. The bathroom facilities have been clean and have a good pressure shower. The location is no more than a 5min walk from the centre square and is located only 20min from Midi station. If you’re doing Brussels on the cheap I would highly recommend!

Would highly recommend this hotel. Stayed 3 nights with breakfast included. Central location , walking distance to Brussels Central, large selection of restaurants & shopping district. Hotel spotless, breakfast very adequate, staff very friendly & welcoming from check in, to dining, to the cleaning staff. Credit to all the staff. If I was to pick a flaw, it would be to upgrade carpets in room, but it's a minor thing to complain about.

we have booked this hotel but when we arrived for check in, we were told that our room was in their sister hotel nearby which is called “Hotel Alma Grand Place”. but the reason for the change was not advised. That hotel was spacious and cozy but we were given a room for the disabled. they provided shampoo, body wash and soap from Rituals which is a big plus. i guess the same is also provided in this hotel. btw the beds are super long.

A warm and very clean no-frills hotel close to the centre of Bruges. Great location close to many restaurants and a short walk from the main square. Friendly helpful staff. Basic room layout, plastic sinks etc. but clean and warm. Nice bar and breakfast option. Parking in adjacent underground public car park, with lift access to hotel courtyard. A good city centre option for a short stay.

First of all location is great! Just next to basically everything! Hotel itself looked really fresh and nice. It was clean! We had triple room with one single bed and one double bed and it was really spacious! Basically it was almost like two rooms. Bathroom was bit tight but manageable! Breakfast offers wide variety of foods and plus points from the waffles! Few negatives: Air con was really loud in our room but it worked (+30 outside so really necessary), the cleaning did not change the right amount of towels. Also door banging sounds can be heard from the corridor quite easily but these are quite minor issues. All in all I will definitely choose this hotel for my future visits in Brussels! Merci!

B And B Brussels is pretty much what i want in a hotel It's a refinished brand name hotel that has a bit of a hostel vibe. It is stripped back in a good way. The bed is great. The bathroom is good hotel standard. The towels are big, fluffy and clean. There are no wardrobes. Who cares? There are hangers on a rail. There is a small wall safe. There are two coffee mugs and a good espresso machine down the hall. So much better than instant in the room. The iron and ironing board is also down the hall, fine, i don't often use ironing boards. This makes sense. There is no phone. Contact reception using WhatsApp. Easy peasy. The Wifi is free and good. There is parking, gym, and nightly cinema. Good standard breakfast buffet. Good location. I'll be back. I'm a happy guest.