120andoni
August 14, 2024
It was the third time in a row that we stayed at the hotel. We made the reservation through the hotel's website and even called for some specific questions. When we arrived, they asked us if it was the first time we stayed at the hotel, they didn't check the reservation or our names. They didn't pay attention to our request about the room reservation and assigned us a room in a corner. We asked for a change. Answer... within an hour we called them... nothing. We went to ask and the people at the reception didn't know anything. It wasn't until the next day, after asking several times, that they gave us an alternative. It wasn't worth it anymore. In other hotels, when you repeat they have a small detail with the client. If you come back it will be for something. This time, nothing. The facilities are still very good. Perhaps there is a lack of maintenance in the pool areas, SPA, etc. (our visit this year was at the beginning of July, so we shouldn't think it was because of the high occupancy they had until then). The reception staff, in my opinion, is not at the level of the hotel and its category. The restaurant has lost interest compared to other years because they no longer have theme days. It still offers good, varied cuisine, but they lack the daily "attraction".
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