Family-friendly Hotels in Calgary

The arranged room faces the train tracks, the soundproofing is not very good, the room is quite large, but there are 4 large exhaust fans in the room, it feels very uncomfortable...it is a bit strange...compared to the one I lived in Victoria Fairmont Empress feels that the things used in this store are too old, the towels are a bit old, the bathrobes are crumpled, and the texture of the toilet paper is really incomparable to the Victoria Empress...Empress toilet paper is a customized brand logo, very It has a texture, but this Lobby is still pretty. If it gets a full score of 5, it feels like 3.5.

We had the most amazing stay in late July. We booked a stay as our first stay before our birthday trip to Banff to explore Calgary. We used points the redeem for a night. Upon some email exchanges prior to the stay, I was given the option to pay to upgrade to club level which offers lounge access with breakfast and evening refreshments. Pam Doulson and Ava at the front desk are very sweet and kind. After learning it is for a birthday celebration, they kindly sent up a surprise birthday treat along with a nice upgrade to a 2 bedroom suite which is perfect for our party with 3 adults and 1 kid. The room is spotless and roomy with 2 washrooms and 3 tvs. Instead of exploring the city, we ended up just enjoying the hotel and spending time at the pool with the most amazing water slide according to the kids! The quality of the breakfast is fantastic and the club has a beautiful patio for pictures and relaxation. In conclusion, it is the best stay we had in recent years. So good that we are coming back again before leaving Calgary. Thank you Pam and Ava for making the stay so special and enjoyable for our 3 generations. We have stayed in higher end hotel like Shangrila/Fairmont in recent years but I would say I got the most responsive and friendly service here. I’d rather stay here than there. P.S. - the only think you should watch out for (if u have kids) is the glass door… my son was so excited that he ran into the glass and had a bump on his forehead…. I guess it shows how spotlessly clean the hotel is! 🤣

The hotel is great. It is clean, it looks new, and have everything well provided. The only thing that requires improvement is that we waited nearly half an hour for the shuttle from the Calgary airport. It is late for some reason. Still, overall we enjoyed the stay very much and we may come again the next time if we need a stay at somewhere near the Calgary airport.

Very good breakfast meal served for our team. They were able to have it ready for 6:30 AM when we had an early game. The hotel was great about giving us a late check out when we had a late game on the day of our departure.

Check in took a bit of a long time but the staff was very helpful. Highlight of this hotel is definitely the water park. The water slides are so much fun for the kids and even though there is no lifeguard, the pool is relatively safe for 7 years old and above taken into account the depth of the pool. Remember to bring your floats if your kiddos cannot swim independently yet

The service is very satisfactory and problems will be solved quickly.

This hotel has been a great experience from checking in to being treated like family by the employees. With access to the Concierge Lounge for Elite members, the breakfast and evening snacks are delicious but the staff including: Leilani, Lena and Noreen will treat you like royalty! They genuinely care about their guests and I highly recommend staying here . If you have a family there are two pools where children can have a blast!

The decoration of the hotel is simple and warm, the apartment design, the kitchen utensils are clean and complete, the room space is large, it is very suitable for short stays, and the breakfast is rich, recommended!