Family-friendly Hotels in Calgary

I stayed here for two nights at the end of a fantastic 25 day trip staying in 10 different hotels, 6 of them Fairmont, and this was the most unfriendly and pretentious place I stayed. From arrival in this beautiful building when the receptionist looked down her nose at us as if we were hill-billies, the bell boy could not crack a smile and made it clear that the $5 was not a large enough tip, to the filthy carpets in the room, we did not feel welcome. I am aware it is not the hotel’s responsibility but the noise from boy-racers and the sight of rough sleepers/ druggies on every street did not endear me to Calgary and I am sure a better hotel, at less price, could be found away from the centre. To cap an unfortunate stay the hotel took $200 off my credit card the minute we checked in (the room had been pre-paid by our travel company). Every other hotel I used simply took a swipe of my card but did not cash it and the bill was settled upon departure. The Fairmont Palliser have told me it will take 5 - 10 business days for the money to be returned to my account! This has left a sour taste in my mouth and confirmed my belief that there are better hotels than the Fairmont group to be used on our return trip to Canada.

We had the most amazing stay in late July. We booked a stay as our first stay before our birthday trip to Banff to explore Calgary. We used points the redeem for a night. Upon some email exchanges prior to the stay, I was given the option to pay to upgrade to club level which offers lounge access with breakfast and evening refreshments. Pam Doulson and Ava at the front desk are very sweet and kind. After learning it is for a birthday celebration, they kindly sent up a surprise birthday treat along with a nice upgrade to a 2 bedroom suite which is perfect for our party with 3 adults and 1 kid. The room is spotless and roomy with 2 washrooms and 3 tvs. Instead of exploring the city, we ended up just enjoying the hotel and spending time at the pool with the most amazing water slide according to the kids! The quality of the breakfast is fantastic and the club has a beautiful patio for pictures and relaxation. In conclusion, it is the best stay we had in recent years. So good that we are coming back again before leaving Calgary. Thank you Pam and Ava for making the stay so special and enjoyable for our 3 generations. We have stayed in higher end hotel like Shangrila/Fairmont in recent years but I would say I got the most responsive and friendly service here. I’d rather stay here than there. P.S. - the only think you should watch out for (if u have kids) is the glass door… my son was so excited that he ran into the glass and had a bump on his forehead…. I guess it shows how spotlessly clean the hotel is! 🤣

The hotel check in and checkout staff at the front desk were great. Extended my check out as I had a late flight was very nice to have late checkout. The rooms are very clean and beds are very comfortable. A hotel shuttle service that was outstanding. Restaurant attached to hotel and dinner and breakfast were both very good. Recommend this hotel to anyone….nice a close to the airport.

Room was very clean and comfortable Staff very friendly enjoyed my stay very much Would recommend it to my friends and definitely stay here next time I am in Calgary didn’t eat at the restaurant but had coffee it was also very clean Thanks to the wonderful staff for everything

Check in took a bit of a long time but the staff was very helpful. Highlight of this hotel is definitely the water park. The water slides are so much fun for the kids and even though there is no lifeguard, the pool is relatively safe for 7 years old and above taken into account the depth of the pool. Remember to bring your floats if your kiddos cannot swim independently yet

The service is very satisfactory and problems will be solved quickly.

The hotel has a quirky layout comprising of two wings -- the Atrium and the Tower. We have stayed several times in the past and always seem to pick the wrong side to park. The first time we walked over on the sky bridge and meandered around until we found our room. This time we just drove across to the other parking lot -- much easier. Our room was comfortable, clean and quiet. Bottled waters were appreciated and we made good use of the coffee and tea making equipment as well as the storage in the empty fridge. Closet was small but as we were only staying the night it was not big deal. We chose the Delta for its south side location close by for a medical appointment and it worked out well for us.

The decoration of the hotel is simple and warm, the apartment design, the kitchen utensils are clean and complete, the room space is large, it is very suitable for short stays, and the breakfast is rich, recommended!