Family-friendly Hotels in Central Jakarta

We visited this hotel 2 weeks ago, receptionist greeted us with smile, booking process only need several minutes, there is comfortable lobby for waiting and very wide pool. We booked suite room because its the biggest room for us to take maternity photo and there is bathup with nice night city view. BBQ night dinner taste was awesome with butter rice, various fresh fish, sirloin corner, salad bar and lot of desserts. Breakfast taste is good and mostly indonesia traditional food, you should try their porridge. Dental kit using great quality with branded toothpaste. Checkout process very fast and after that we go to pasar baru with 3 minutes walk. Special thanks for receptionist staff and restaurant staff for your friendly services. We definitely will be back if there is chance.

All fine except the noise of the kid from the other room because there is a door connected to the other room from my room. Rest all is very satisfying

It is an absolutely convenient location. I have enjoyed very professional services during my stay and will be back to this hotel for my next business trip to Jakarta.

Nice but dated 5 star hotel. Spacious room, comfortable bed and pillow. A vast variety and generous amount of traditional and some western selections for the breakfast buffet. My personal take will be 4.5/5.

We booked 3 rooms for idul adh holiday. One of the room we booked (grand deluxe) got ac problem but the hotel provide fast response and solution. We love the b’fast especially the traditional foods (bakso, bubur ayam, gado2 and Batagor) they all superb!

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality

We had an amazing stay. My little boy approved. Even after staying 3 days 2 nights, he said, ”I still want to stay at this hotel.” We loved the pool, it's huge and even got a deep area. On mornings, there are kids activities by the poolside. The menu for breakfast varied. Yet I have to note the staff need better coordination during breakfast times when it's full. I'm 36 weeks pregnant and this morning I had to walk around looking for a seat. It's better to make a waiting list if the seats are full so guests don't have to walk around looking for an available seat. Perhaps use walkie talkie between staff at the restaurant reception and another staff taking notes of available seats.

Service was top-notch! From concierge to housekeeping, every service point was exceptional! Commendable mention goes to Arsyad from Front Desk who assisted us at every turn... From helping us sort out an area to meet our Local team to helping us with our odd requests... He did it all with a smile and made us feel welcome and safe with his warm personality... The 17th floor Housekeeping from May 28 to June 2nd was also incredibly attentive... My room was always how I wanted it without my need to inform them... Property itself is clean, well-maintained, and they were careful with the sanitising as we exit the pandemic... Unfortunately it misses on 5 star as there was no room service available for when we were hungry and weren't wanting to Grab food... Otherwise it is truly hard to fault this property... Keep up the 5* service!

My last staycation in Shangri-la hotel Jakarta on 31 May 2023 was amazing. The dinner in satoo was delicious and the staff especially the waiter, Mr. Bayu so friendly and helpful. My most recent staycation was at the Shangri-la Hotel in Jakarta on May 31, 2023. The dinner at Satoo was great, and the waiter, particularly the waiter, Mr. Bayu, was extremely nice and helpful. Thanks for the service.

I booked the corner room for my stay, it has a killer view and the room design helped me to fully enjoy the view from different angles and I could watch the sunset. For the current price, the facilities have room for improvements, for instance the TV is still quite old and has limited channels, it would be perfect to give smart TV or maybe add more channels. It would also be great to install a rain shower for every room in addition to the existing shower now.