Hotels near Minoan＇s World the 9D Experience, Chania

I booked to Elia Potie in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room afte two hours. Moreover, the room is above a bar and there is music playing until one a.m. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed Hotels.com immediately and they were trying to find the manager but he/she was hiding!

Hotel location is very good, a few minutes walk from the old town, breakfast is very good, the front desk service is also very good, the room is not big, but the design is very reasonable, there is a balcony, blowing, very comfortable

Stayed in a female only dorm. Food is nice, low cost. Facilities are very clean. Staff extremely helpful. This is a very calm hostel. Lovely pool. Not all rooms have air con. No one tells you if balcony doors or windows are open- the air con switches off. Towel rental is €3. Only thing I can fault is they are very strict in no socialising in communal areas after 11pm- but for some people thar might be a positive

The location is perfect in the old town. The rooms are well equipped and cleaned every day. The beds are comfortable. The only thing is because of the old building there is no good isolation and it is a bit noisy when someone from the street is walking…

We arrived in beautiful Chania and were dropped off on the main road opposite the little track up to the Nireas. I had read TA reviews so knew to expect that Christos, the owner, would offer us a room upgrade but we were happy with our original room which was Apt 24 on the ground floor with a fantastic large balcony opening straight onto the pool area. We paid €5 a night for air con which was really powerful, and €10 for the safe. The room was dated but more than adequate for us as we are used to Greek accommodation. There were 2 beds pushed together and then a single bed near the door which my son slept in. There was a 2 ring hob, microwave and kettle and basic utensils but we only ate breakfast in the apartment so it was more than enough. I think you would struggle to conjure up a Cordon Bleu meal though but with so many fabulous restaurants on the doorstep, it wasn’t a worry for us. There were a few things that made us chuckle…. the apartment door had been hung the wrong way so the handle was inside the room and not on the outside 🤣 and the usual Greek plumbing scenario with the shower head on the wall but the shower screen on the other side of the shower meaning the floor got soaked 🫣 but hey, it’s Greece 🇬🇷 The maid came in every day except a Sunday and the sheets/towels were changed regularly. There was a drying rack on the patio for hanging wet beach stuff up. Plenty of socket points and the beds were super comfy. The pool area was quiet but we only used it in the afternoons once we came back from the beach. There were always sunbeds and Christos was either there or available by WhatsApp. The WiFi worked fine in our rooms and by the pool. Kato Doratso is a residential suburb just 4km outside of Chania so a perfect location for us. Just down the little road from the hotel is a supermarket on the corner for all your essentials/bottles of water. There were 4 beaches within walking distance and we chose Sunset Beach due to the stunning clear water. It’s a bay so no tide and it was shallow for a great way out meaning our son could happily swim and play without us worrying too much. There was a bar on the beach and the owner did a mean Freddo Cappuccino ☕️ 👌🏽 You could buy salads, hot snacks and sandwiches, ice creams, crisps and drinks there. There were also chargeable sunbeds and parasols and you could hire a kayak or paddle board. There was another shop near the start of the hotels to the left of the bay. We bought a couple of parasols from the shop and lay on the beach. It was full of local families and we thoroughly enjoyed mixing with them. The bus into Chania is the #21. Come out of the hotel, down onto the main road and take a right along the path. Just past the car garage there’s a bus stop and a ticket machine. You need the exact change and it’s €1.10 each into town (€2 if you pay on the bus) When you are is in Chania, as you get off, there’s a ticket machine and a kiosk to buy return tickets and you can catch the bus back

Perfect Vacation! My first time in Greece but definitely not the last one. Together with my parents we spent 7 wonderful days. I really have nothing bad to say about this place. Even though I am living on Dubai for the past 10 years and let’s say I am used with a high standard of accommodation and service, this place was top. Very modern rooms, extremely clean place, very delicious food, amazing views, there is a shop right next to the hotel and few beaches nearby and the most important factor that made our stay so memorable are the people!! They are just soooo kind and hospitable! From the moment I arrived, Georgia gave me a warm welcome and I had a very smooth check in. Throughout our stay Iro gave us the best suggestions where to eat, what to visit and helped us to book everything; like she was our personal concierge even though this is not her job, so blessed that we have met her. Every morning we got served breakfast by the lovely Ana and Maria, so accommodating and kind. In the evening, John and Stelios served us delicious food and amazing cocktails. Nonetheless, Mr. Andreas is one of the kindest and hard working person I met! And the one who cleaned our room daily, Efi, took care of the smallest details which made our stay more comfortable. Both myself and my parents felt like we are part of the family and were very sad to leave this place but for sure we will be back! Thank you for this unforgettable experience!

We have just returned from our trip to Chania, Crete. Our week long stay in Lena Beach Hotel was excellent in every single respect! We enjoyed the beautiful setting, fantastic breakfast and most of all, the fantastic service offered by Ioannis (hotel manager) and the team. The staff went out of their way to make us feel welcome and even helped us organise and book taxi transfer from the airport. The hotel has a very relaxed atmosphere and all staff go out of their way to give a personal touch. The pool area was stunning and access times were brilliant (open until 9pm). There are some beautiful beaches only a few minutes walk from the hotel, of which we visited every evening to watch the gorgeous sunsets! We were in a Triple room with a beautiful sea view. The room catered for our every need and the powerful air conditioning was definitely appreciated! The balcony area was very private. We had a sound sleep every night! The area is absolutely stunning and we enjoyed days out in Chania and Imbros Gorge, as well as having an unforgettable trip out to Gouvreneto Monasteries. Thank you Ioannis and your team for making our holiday so special! We will definitely be returning 😊

Perfect stay in a lovely small-feel hotel right on the beach. All the staff were very friendly and welcoming. Sam and George in particular made us feel like VIPs! The breakfast spread was one of the best I have ever had in a hotel, with a vast range of cooked and continental options. Everything was spotless. The restaurant offers a good range of drinks and lunch (on the beach or on the lawn) and dinner in the evening. If you fancy a change of scenery for dinner, I recommend walking along the beach at sunset to eat at one of the many excellent beach bars towards to harbour.