Walter N
August 28, 2024
The hotel advertised on AirBnb with an age policy of 18. Confirmed and paid for the reservation in advance. When I arrived to check in, the hotel refused to allow me to check in due to being under 21. When I brought to their attention I had booked through AirBnb and it clearly stated a check-in minimum age of 18, I was informed the hotel had "changed their policy" since the time of my booking (I did not receive any notice of their policy change). The hotel management, specifically the "AirBnb co-host" Jason, would not reimburse my money and told me I would need to contact AirBnb to mediate on by behalf, but to "please know that all refund requests are subject to owner's approval. You can probably see where this is going. So, I contacted AirBnb as suggested and, of course, it was too late to cancel through AirBnb since it was my day of check-in, but they acknowledged my issue. True to form, they would not reimburse me without contacting the host for approval. Guess what? The host (Jason) was the same person at the hotel who refused to return my money to begin with and he denied the request from AirBnb. In other words Jason and Cambria gave me the run around and took my money. Long story short, I have no idea if the accommodations are any good, but I can assure you the people in charge lack integrity and did not deal with me honestly or fairly. If anyone with any authority at Cambria would like to make things right, they are welcome to contact me. I can share my correspondence from their "co-host" Jason for confirmation.