Guest User
June 2, 2024
Beware, they have Bed Bugs!! We missed our connecting flight home from Charlotte so American Airlines gave us a voucher to stay the night here in mid-May 2024. We were in our room from about 11:00 pm to 8:00 am. The next morning, I woke up with at least 20 bed bug bites (pictures) attached. Upon arriving home, I found they had traveled with us. I've spent money, taken additional days off work, and had to call in professionals since. Not to mention the mental health and anxiety toll this has taken. I've called them twice to alert the front desk and left messages for their General Manager. I have not heard back. I also called American Airlines to alert them to the situation but they brushed me off.