Guest User
July 30, 2024
Please LISTEN up...I never leave reviews, but felt forced to on this place. If I could leave negative stars I would! We just returned home after a two night stay. While the room was clean and accommodating, the "resort" is under extensive reconstruction. No problem, we are understanding people. We had two jam-packed days and returned to our room to sleep both nights. And not early by any means. Around midnight both nights, the construction directly above us started. The walls and ceilings in this place must be paper thin...but I don't think it would have mattered. It was as loud as you could get. We were both kept awake all night both nights. To the point of considering leaving at 3:30 a.m.! We called the manager who agreed to put a stop to it, but it continued through the night. We talked with Chris who agreed to refund our charges, that is how bad things were. When I had not received an email confirmation of the refund, I tried calling back only to find my number had been blocked. I called this morning from my office, Chris answered and rudely told me he had no intention of refunding a thing. He then hung up on me. This was the most horrible hotel experience we've ever had and we travel a LOT. DO NOT STAY HERE!! I cannot repeat that enough!