Atour Hotels in Chengdu

This is our first trip in Chengdu and definitely back to stay at this hotel next time.We were traveling as a large family of 16 people in total which included senior and children.Mi Xian was my direct contact and she provided very good service from the day before check-in until i depart chengdu. She helped to facilitate everything that made this trip go well.

The staff initially had trouble finding my hotel booking. Thankfully Trip app has a function to view the booking in Mandarin which quickly resolved the issue. On top of that, the staff gave me a room upgrade and a cup of tea during check-in. The room was pleasant, spacious and comfortable. I found a small bottle of toiletry left behind by the previous guest behind the sink. The bed was very comfortable. The room was not very sound proof, i can hear people opening/closing doors, people walking down the hallway and neighbors talking. In the morning i can hear room service cleaning. The aircon is a bit noisy, it sounds like a hairdryer every few minutes when it blows air, my friends in other rooms did not have this issue. There is also a strange rhythmic knocking noise in the wall that goes on from night till daylight everyday. I suspect it might be the sound of pipes as i hope it is not something else….. The door of the room is problematic, it makes a very loud popping sound when i close the door. Strangely the door was fine the first night but started making loud sound after room service cleaned my room. The door seem stuck and does not close on its own, when I manually shut it, it makes a loud pop. My friends in the other rooms also did not have the issue of the door or the knocking sounds in the wall. I may have just been unlucky, despite the room upgrade. The location of the hotel is alright. There is not much on the same street. Train station is about a 4-5mins walk. Kuanzai alley is about 8-10mins walk.

First of all, I would like to praise the front desk lady Yu Xiao, who was very considerate. When I checked in, the lady found that I was a little uncomfortable, so she prepared brown sugar water and a waist warmer for me, and also sent me breakfast. The breakfast was very rich. The hotel lobby was also very large, and it was very convenient to wash clothes. There were both washing and drying. The bed at Atour was very comfortable to sleep on, which was great.

So glad we stayed here. It was a little hard to find as it is off the main street in a courtyard and there was subway construction underway while we were there but it was worth it. The location is convenient to so many shops and restaurants, as well as the Wu Hou Si shrine/park. The staff were incredibly helpful and professional, we felt very well taken care of.

Overall, the service was exceptional, and we really enjoyed our stay here. Pros: The staff was friendly and attentive, ensuring a pleasant experience from check-in to check-out. The rooms, though not luxurious, were clean and well-maintained, providing a comfortable environment for relaxation. A fridge filled with complimentary drinks were provided in the room. This thoughtful amenity added convenience and a touch of hospitality to our stay. Cons: The hotel's location may pose some challenges in terms of convenience. It may require additional travel arrangements or transportation to reach some of the city's main attractions. While this could be seen as a drawback, the hotel's peaceful surroundings and tranquil ambiance offered a serene escape from the bustling city.

The front desk service is good, the hotel is in a great location, it is convenient to take a taxi or subway, and there is a food court in front of the hotel. It is quite nice to leave and they also gave us a red panda!

The hotel is near the KuanZhai Alley and opposite the People's Park. It was a short walk to these places. The amenities are great, and I loved the late supper treat and laundry services. The staff assisted me with the laundry while I was out and packed it neatly for my collection later in the day. It was a pleasant stay there, thanks to the attentiveness of the staff who ensured that our requests were duly attended to.

Though the hotel building looks a bit old, the room inside was clean and spacious. There is also self washing and ironing service at third floor. Very close to Taikoo li for shopping.

Thank you for your hospitality. The location of the hotel is very convenient and the staff is extremely friendly and sociable. The breakfast offered is delicious and varied, and the staff in the kitchen is also very kind. The sports room is cozy and well-equipped with a treadmill, a bicycle, and dumbbells ranging from 1-10 kg, providing everything needed for a workout. The rooms are clean and comfortable, with clean beds and well-maintained bathrooms and toilets. Overall, the hotel provides a great experience. Review from children:第一次来，服务特别好，工作人员也很温柔体贴。房间很干净早餐很好吃

The hotel is very suitable for family stay. Honey water was given at the door, which is very considerate. I will stay here again next time.