XXialuoxigongzhuWe went to celebrate the birthday of my mother-in-law and my sister. We were a family of 4 adults and 2 children. We booked a 2-bedroom villa in Yishe. The 3 beds are very suitable for the family. Thanks to Corey, the housekeeper, who added WeChat the day before, arranged the room in advance, and made reservations for salt therapy and dinner. After arriving at the hotel, the car could drive directly to the door of the villa, which was very good. The response of the guest room was relatively fast. The additional children's supplies, mineral water, bathrobes, etc. were delivered quickly. However, as a high-end resort hotel, it should be the basic service to prepare sufficient supplies in advance on the premise of knowing the guests' situation. The Chinese food in the hotel is still good. There is a dish of meat with sand in it that has been highly praised by the whole family. Feedback has been given to the restaurant staff. The breakfast is similar to other online reviews. There is indeed room for improvement. At the price of 4,500 room rate, Sofitel is comparable to Bulgari Bali, W Korea, and Bin Jiang Jinsha, St. Regis Sanya, Waldorf Astoria on the Bund, etc. still lack something; fortunately, the hot spring facilities and supporting facilities are remarkable, which are much better than other hot spring hotels we have visited, and my family is also very satisfied; the hotel has a rich parent-child activities, fishing, archery, and boating, the children all like it very much, but in the past, when I stayed in the hotel on my birthday, I basically gave a cake to the children. I was a little disappointed that they didn’t have them this time. In addition, there were some minor episodes during the check-in process, but the customer service was still dedicated afterwards. In summary, the hotel is still good. For people like me who don’t like to buy bags but only like to stay in hotels, I basically find a hotel to try every month, so I generally don’t give a bad review easily. I will be realistic and try again next time!
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