Search Best Hotels in Hakuba

"Very good accommodation, good room, very lovely staff!!! Friendly, kind, can speak English fluently. If I come back to this city again, I will definitely come back here again. The room is very good, hot heater, hot water, there is a bathtub to soak in, delicious breakfast. When we went it was winter, the accommodation will have a pick up service to the station area, but when we went there were few people, so they took us to the tourist area as well. And in the evening, they picked us up and returned to the accommodation, including dropping us off so we could catch a bus to go to another city."

"ที่พักสะอาดมาก เตียงนอนสบายและสะอาด บ่อออนเซ็นเล็กแต่แช่น้ำสบาย เสียดายอาจจะเห็นวิวเขาแค่บางส่วน"

"During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great."

"The facilities were what stood out at this hotel, from the complimentary red bean soup and crackers post-ski, to the beautiful public and private onsen with free ice pop and coffee milk, to the ping-pong table that our boys enjoyed in the evening. We booked the evening meals package with Ctrip which made it very convenient to have dinner in the hotel. The food was delicious although there was too much of it and it took 90mn to complete the course. I wish there was a casual Japanese restaurant onsite. The two bedroom junior suite gave a lot of extra space and privacy 👍🏻. What we found strange was that our room was ready by 1:30pm and our luggages were in but we weren’t allowed in until 3pm. Please make a conscious effort not to loose the hotel key card as they charge ¥3,000 for a lost keycard. That last note put a dim on our otherwise great stay."

"A very good family hotel (feels like it's run by a family), the room is clean, tidy and warm, the staff is very enthusiastic and patient, the breakfast and dinner are delicious, dinner is booked extra, 2800 yen per person, the whole French set meal, very pleasantly surprised, although the room does not have a toilet but it does not feel inconvenient, the shower room has a circulating hot water bathtub. You can feel the owner's care, recommended"

"I was only able to book a room without a bath or toilet, but the women's toilet was new and very clean and comfortable. The food was hot and delicious. Thank you again!"

"Overall good experience. Had no problems finding the place when driving in the snow, staff was able to help with finding a parking spot when all spots were full. Staff was friendly and there are rentals which I didn't realize till we arrived. Onsen area was clean and sufficient. Decent vending machine selection. Breakfast left some to be desired unfortunately. "

"The hotel was cozy and close to happo-one resort, the happo bus station, and a few ski/snowboard equipment rentals. I stayed in a traditional tatami room - I enjoy sleeping on the mats with just a comforter but there were mattresses available in the closet for those who prefer it. The best part of my stay was the customer service. I had to drop some luggage off before check-in to hit the slopes, and when I returned, not only was my room ready for me, my luggage was taken up as well. In the evening another staff member enthusiastically help me set up the ironing machine as I needed to quickly steam a shirt, and provided recommendations on places to eat. Highly recommend a stay at great value"

"At first I called and asked if I could pick him up. The boss said he could pick me up (because the last hotel offered free pick-up and drop-off, I thought it was also free). It was only 10 minutes away. After picking me up, the boss lady charged me 2,000 yen without informing me in advance. There is a fee and the experience is very bad. Towels and sanitary napkins will be changed only after you tell the lady boss. If you don't tell them, they won't be changed. The room is an attic, with a window above the bed. The lighting and transparency are poor, the sound insulation is poor, and the wooden floor creaks. I will never choose a B&B in the future."

"The owner of the accommodation provided good service. The room was not very spacious but it was warm. There was a private bathroom and an onsen that opened and closed according to the time, so I didn't use it. The accommodation provided bicycles for rent. There was a convenience store nearby and free parking."