Hotel St. Regis

We were in Detroit for a concert at Ford Field, but came couple days early to explore the city. It is extremely easy to get from the hotel to stadiums & museums— we walked to art museum. Likewise, we also enjoyed nearby restaurants & coffee shops, especially Joe Louis’s Southern Kitchen which was also walking distance. Overall, a very fun long weekend!

A group of about a dozen of us booked rooms at the St. Regis because of a small-scale event in Detroit, at the recommendation of the event organizers, without looking at the reviews of this hotel - which are mostly pretty bad. Things were not as bad as we feared, but there is lots of room for improvement. First the good stuff - the on-site staff is great - very warm, welcoming, and helpful where they could be. Secondly, the rooms were all very clean. Now for the other stuff: The rooms have nothing on the walls, no pictures or other art, no rugs, nor any color in the bed clothes, no pillows, etc. You get the idea.There were no hangars in some of the rooms. No cups for the coffee makers in some rooms, only thin plastic cups in others - ie nothing to make coffee in. No creamer or sugar either. There was no coffee available in the lobby in the morning.The lobby bar was open only from 5-7 pm on Friday because there was a private event later that needed a bartender. What?!? There is NO food at all in the hotel - no restaurant or even - minimally - a cold breakfast buffet. One room reported cold showers. I asked for a higher floor room and was told that none were available when some of our friends arrived later and got high floor rooms. There is lots of late night traffic noise on the street side. The overall experience gives the impression that the owners don’t care about the comfort of their guests. “Minimalist” is not a compliment when it comes to the basics hotel guests expect, especially in a hotel which presents itself as a revival of a formerly luxurious place.

When we arrived at 3pm for check in, we were told to wait 10-15 min. For the next 2 hours, we were continuously told "10-15 more min." It wasn't just us, there were a bunch of people in the lobby at that point. Most of us were going to a concert next door that night, so we were all anxious to get our rooms, get ready, and go. It wouldn't have been as big a deal if they had told us 2 hrs originally, we could've left to get food or something, but the repeated "10-15" kept us anxious to leave. It wasn't the front desk people's fault, I could tell they were peeved about it too, and kept apologizing whenever someone went up. The rooms themselves were fine-ish. Ours had scattered stains, a broken power outlet, and the lock on top of the door was missing a screw and didn't fully function but we brought our own door stop so that was just meh to us. I imagine is important to others. The plate on the wall showing our room number was also falling off. All the lights worked though and the beds were clean, bottom line thats all we really needed. We tried to laugh everything off and still have a good time. I've had worse hotel experiences. There wasn't any fridge in the room though, which was a bit of a bummer. Overall, it was fine, but poor enough that I'm avoiding it in the future. Id go again if I had to.

The hotel exterior structure suggest it is a good facility, however, staying in the hotel reveals a facility that the owners have decided to invest no money for upkeep. We entered the room at night and there are no ceiling lights near the door entrance to allow you to see your way into a dark room. Only a floor stand light at the end of the room and a night stand light at each side of the bed existed. Only warm water was available for the shower and it ran cold after about two minutes. The toilet didn't flush properly due to very poor water pressure. The window curtain chain was broke so the curtain would not pull down for privacy or to block morning sun light. The iron was broke. There is no room service. The front desk manager insisted he could not find additional pillows. I had to go downstairs to get the front desk manager to take the time to find me a pillow. . There is no ice machine anywhere in the building. There is no restaurant in the hotel. The gated parking lot has no gate and none of the security lights were on at night. If you stay at this hotel a bad experience awaits you.

Brian at the desk was wonderful! We all had a blast at the hotel and out and about. Highly recommend the Fisher building tour. We were very conveniently located to the, free, Q line train. Which was a great added bonus! Whatever you do, don’t take the stairs in the hotel though!

Staff is excellent. Brian at the front desk helped us get into a better/ready room when our original room wasnt ready. Very appreciative of Brian. We will be back. Rooms are reasonably priced but small. Hotel is in a great location and did not charge for parking

The staff were very friendly and professional. The room was clean and quiet. The service was excellent. I would recommend to anyone looking for a quality stay and price. I really enjoyed the antique and historic characteristics of Hotel St. Regis.

The rooms are lit with bright white grotesque bulbs, so it feels like an interrogation. No ambiance. Walls are scuffed. Sun bleached streaks in the drapes. Furniture doesn't fit logically in the room. NO ARTWORK. First room, the water didn't drain out of the tub. In the second room, there was unusual TOWEL ART on the bed in the shape of the female genitalia. WHHYYYY?

I checked out an hour after I checked in. Hotel is not in good shape. First room I was given had a broken door and broken a/c system. When I went to open the curtain it sounded like I was opening a jail cell. Bare bones room. Not even artwork. Lots of dings, marks, broken bits. Toilet bowl had a brown stain and discolored water in the toilet. Second room I tried had no curtain over the window, which faced the street. Room was on the second floor. Same issues with this room in being bare bones, no artwork, lots holes in the wall, etc. Feels like a hospital or insane aslyum. There is no restaurant on site or nearby. So I'm not sure what "dining experiences" they offer.