Courtyard Philadelphia Langhorne

The room was not up to standards.

Only thing was that the room I booked wasnt available. But they gave me two queen bed

Great location.

Everyone is friendly and the vibe is it 💯

Relaxing

I have mixed feelings about my stay. I paid extra to book this hotel through Sesame Place, as it was highly rated and a lot of people said it was very clean. It was also very close to sesame place and seemed very family friendly as there were a lot of other families visiting. Here are the pros and cons: Pros: Hotel was clean in general. The patio area looked new and a nice space to relax. The staff were very nice. Breakfast buffet had a lot of choices and the food was delicious and fresh. I liked the sesame place decor and the gifts that my children received was a nice gesture. Con: There was a big stain on our bedsheet and on 2 towels. They both smelled clean but the stain was just off putting. I brought it to the attention of the front desk and requested they please change and give us new sheets and towels which they did. The manager asked me to become a Marriott Bonvoy member so he could put 25,000 points on my account for the inconvenience. I didn’t even know what that was since this was my first stay at a Marriott. He explained and signed me up. I logged in to check a few days later and it says I have 0 points, so he never added the points. They advertise on the website the new pergola and fire pit, but the fire pit did not work and when I asked the front desk about about it the gentlemen said it won’t be working because they don’t have gas for it (I think he was referring to propane). My kids wanted to make s'mores and we went and brought the supplies only to find out we couldn’t use the fire pit. There’s no microwave in the room and the mini fridge is very tiny with no freezer. I booked the room for 2 adults and 2 kids, but we were only given items for 3 people (3 washcloths, 3 towels, etc) and I had to keep calling the front desk for extra items. Lastly, they did not clean our room and refresh towels daily. It was only every other day. Overall, we had an okay stay. Wasn’t phenomenal, but wasn’t the worst either. All issues are easy changes that the hotel can make to ensure a better future stay. Still up in the air as to whether I will come back here again. We have sesame place season passes but live 2 hours away and plan to visit at least 5 or more times this year. I sent the review directly to the hotel and got an email from Antoni Fobbs that the information was being forwarded and my claims reviewed but never heard back after that.

I was very disappointed when I showed up at checkin time and my room was not ready until an hour and a half later. Given I had two exhausted toddlers this was a nightmare having to wait this long in the lobby for our room to be ready. The outside was in need of the grass being mowed and the patio furniture did not have the cushions on the chairs so as a guest on a nice day the outside patio area was not well kept for or ready for guests to enjoy. Although the front desk lady was very nice and trying her best to help make light of our unfortunate circumstances, I believe management could have done better with resolving this issue.

Great customer service

Great stay, friendly staff