Comfort Suites at Rivergate Mall

Pool closed, hot tub doesn't work anymore. The room had mold on the bathroom ceiling, a dirty shower, dirty carpet, tiny pillows, a dirty couch, and mold on the mattress cover. I have a toddler and I was afraid for him to touch anything in the room. Very unhappy with this stay that was not refundable after we booked otherwise we would have left right after we checked in and walked into the room. There was also a hole in the bathroom above the sink where you could hear conversations clearly from the people in the room next to us. Major leak and the roof had pieces falling into the lobby floor. The only thing nice/decent about the hotel was the front desk staff that was friendly and close location to I65.

Is this a 5 star hotel? No of course not. Is it a 5 star for the price? Yes. Breakfast is breakfast, it gets the job done and you don't go hungry. Staff; they are amazing! Very friendly, had lots of suggestions, etc. Rooms; they are ok but what do you expect? Do you want to pay $500 or just over $100. King size room was fine, the sheets were clean, comforter was clean and absolutely no bugs! The couch in the room, yes has old stains on it but we read the reviews and came prepared and brought a blanket to cover it up. Would we return? Yes. Price is right, on a budget and were wonderful. Is this a 5 star hotel? No od course not. Is it a 5 star for the price? Yes. Breakfast is breakfast, it gets the job done and you don't go hungry. Staff; they are amazing! Very friendly, had lots of suggestions, etc. Rooms; they are ok but what do you expect? Do you want to pay $500 or just over $100. King size room was fine, the sheets were clean, comforter was clean and absolutely no bugs! The couch in the room, yes has old stains on it but we read the reviews and came prepared and brought a blanket to cover it up. Would we return? Yes. Price is right, on a budget and ⚕️ were wonderful.

Convenient location just off the I-65 exit and 11 miles from downtown Nashville. This hotel is a nice option if you don’t want to spend the premium for a downtown location. The lobby areas show some wear but the rooms are clean and well kept. Convenient ice machine and a decent free breakfast for this price level. The staff is always friendly and accommodating to my needs whenever I stay here. I spend about 100 nights a year in hotels and can honestly say this is one of the better Comfort Inn locations within their chain. I actually look forward to my business trips to Nashville now. Don’t hesitate. This one is a winner.

Staff was friendly. Rooms were not super clean. Continental breakfast consisted of 3 boxes of Dunkin donuts and some coffee... Key card system to get into your room was not functional. Room was 175/night. Seemed like more of a $80/night facility.

Stayed in the king executive suite because we needed the room for a small family gathering. The living room area was large and the table fit the six of us perfectly for dinner. The room was clean and comfortable and I enjoyed my waffle at breakfast. Wifi was good enough to be able to stream shows. The location was convenient for what we needed, although I-65 makes it a bit noisy. The hotel was also a little difficult for some of our family members to find. Lots of stores and restaurants nearby. Would stay here again when visiting family in the area.

That is all that was good about the hotel (title of the review). While the exterior of the building was freshly painted, the side walk looked as though it had Never seen water, paint or a broom. Cigarette BUTTS lined the seating area, cracks in the sidewalk. Had we not been traveling all day, we probably would not have stayed. The prices were high, they said because of the CMA festival. It certainly was not worth the money. Similar to price gouge. The pool was dirty and the hot tub was closed. The pool should have been closed as well. Look like the ceiling was going to fall in any moment. Needless to say, I never used the indoor pool. The breakfast, while free, was the same the three days we stayed. Free parking. Choice hotels has really gone down over the years and especially since Covid has hit. I should have learned that from a recent trip going south on interstate 95 (South Carolina). I believe we were hoping for the best. Hotels were hard to get that weekend especially since there was a festival in town. About a mile or two from the hotel on Conference Drive??? there are plenty of places to eat. We were only 10-15 minutes from Downtown Nashville.

Looks nice from outside, front desk attendant not friendly at all. Person in front of us had to ask her to repeat everything. As we approached we found the same issue. Very difficult to hear her as she typically did not look at you when she spoke. Room was adequate, nothing to make you smile. The hair dryer did not work, so left with wet hair. No breakfast, just coffee and juice. This one is off my list. We travel this route frequently from Florida to Indiana.

Breakfast is just oatmeal, grits, coffee, and juice, but breakfast is hard to find in the pandemic at a hotel. Stay was good. Location, room, etc. Overall, I'd stay here again if needed. Area is pretty high traffic during the day, but I slept well at night.