Bintan Hotels with Gym

We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback.

The staff here are really friendly, honestly, I find them much more chill than hotel staff in China. It's not a forced friendliness for good reviews, but genuinely kind. The location is excellent, close to the sea where you can see the stars. The pool is clean, and the hygiene is good; I didn't find any bugs or anything. The restaurant is a bit pricey, but the food is delicious, and breakfast is plentiful. The air conditioning works well. I think booking a room here automatically includes airport transfers and breakfast, which wasn't very clearly stated on the description page. Highly recommend!

First time in Bintan. Had an amazing experience at the resort. Check in was smooth by Pancha. Initially assigned a room quite secluded, requested for a change and got a much better room on the ground floor facing swimming pool and the beachfront. Amazing customer service, amazing staffs, everyone was friendly. The resort is in a private estate, together with Cassia and Banyan Tree. The beach was very private and quiet. Definitely enjoyed my time there. The one downside is the fact that it is in a private estate, it is quite far from town. Eating out is difficult, Bike Grab isnt available. Grab car was quite difficult and expensive. The best way was to hire a tour guide. I hired a tour guide for the whole 3 days. Amazing experience, just an hour ferry ride away from the hustle of the city of Singapore. Will come back for beach vacation.

The hotel is part of a bigger resort property. The hotel location is good and the staff service attitude is great. However, the quality of the foods served in the restaurants are not good. The goods sold in the Happy Marts inside the resort property are extremely overpriced which are 3 to 4 times more expensive than in Singapore. Further, the gym in the Recreation Centre has a very strong mouldy smell. The quality of the SPA is not good. The technique of the masseurs should be improved. Also, the air-conditioner in the massage room is broken. Not worth to have any SPA treatment there.

The room is nice, but the single bed is a bit narrow and the pillow is too high, everything else is good. Each household is equipped with an electric car to drive, which is a very good experience!

The service was very pleasant and attentive. The room was extremely clean. There were plenty of activities and two restaurants available at the resort.

Biru is the villa area of Nawan Garden. The environment is very good. The waiter sent us to the door of the room with great enthusiasm. The single bed in the bedroom is a bit small and can only sleep one adult. If there are many people, you can put the two single beds together. The bathroom is a bit simplistic, if you need a comb toothbrush you can call. The overall feeling in Bintan is that people are very good. Even if the communication is not too smooth, they will not bother to explain. My request is to know one or two keywords. The only regret is that I saw a mini zoo in Nawan, I wanted to take the children to the waiter and told me that I was gone.

The customer service was very patient in helping me with my issues. The hotel breakfast was also excellent.

The pod at Anmon looked nicer, but it was on the pricier side. The villa we stayed in wasn’t bad, but definitely worn down—some spots weren’t painted well, the toilet sink clogged, and there was this weird smell in the room. The service was great and location is alright since you pretty much need to travel around with a car anyways

I lost my bag that day. Thanks to the two hotel staff for helping me guard my bag. There is a lot of cash in my passport bank card. It takes up to three hours. If I lose my bag, I can't even go back to China. Thanks to the two employees who are not ignorant of the money. This is my luckiest trip 👍👍👍 that day i lost my bag.thank you very much to the two hotel staff for taking care of my bag.inside the bag are passports,bank cards,and a lot of cash.they took care of it for three hours. if my bag is missing,i can't even return to china.thanks to these two honest employees.this is the most lucky trip i have ever experienced.