Hot spring Hotels in Hangzhou

Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.

Super good! Great value for money! In addition, the hotel environment is clean and the service is thoughtful. I especially want to praise Dai Huan at the front desk, who is enthusiastic and professional, and gives people a feeling of spring breeze. I will choose this place next time.

The design of this hotel is so beautiful. Every turn is amazing. White clouds jump into the swimming pool and the lawn spreads at the foot of the mountain. The room is spacious and tidy, and the bedding is clean and comfortable. The most satisfying thing is the service here. Lulu at the front desk and the manager of the restaurant gave us a lot of help and convenience. It was a happy and smooth experience. The shortcoming of the hotel is that there is no indoor swimming pool, which is a bit regrettable.

A great experience! I have to give a big thumbs up!! This time I traveled with my mother, she was very satisfied, and I was very happy too. Thank you very much to the staff inside, from the front desk sister to the photographer brother, they are all very considerate and thoughtful. The room is very clean and tidy, even a picky person like me who likes to check hygiene is satisfied, which is not easy 😂 The hardware and software as a whole give people a very warm home feeling. The geographical location is also very convenient, and it is easy to go anywhere. I will still choose here next time I go to Hangzhou! I also recommend friends to come here!! Oh, the photos are also very good 😊

I think this is the best hotel in the world, seriously, it's amazing! I never saw such extraordinary place. It's beautiful with the lake and all the mountains surrounding it, the park near by looks like a painting. The service was impeccable. However. I would be at least a bit more happy if they would've given me some retreat for my luggage's wheel that the guy from the hotel has broken. It was a new luggage, not expensive at all but I had a tremendous issue having to walk around with it and then buying another one in Shanghai to throw that away... I would've expected at least the attempt to replace it from a hotel of that rank. Not even a cup of tea to say sorry. I mean, as I said, it was an amazing experience therel and I strongly recommend, that was the only thing I wished would be better as a costumer.

Ele Jane is in a very good and convenient location. Very close to the Longjing Tea village and in a natural environment. It is like staying in the forest within the city, which is a short DiDi ride away. DiDi’s were easy to hail and we never had to wait long. Our room was upgraded at no cost on arrival. We arrived early and left our luggage at the hotel to go explore the area. The hotel staff was very friendly and helpful and gave us very good advice on what the area offers. We connected on WeChat and they were fairly eager to try to communicate in English too despite the language barrier, we appreciate their efforts. They provided us with an English tourist map of the area and advised us on the bus routes etc. As can be seen in the photos the room was comfortable and spacious. Breakfast was healthy and enjoyable. Limited options but nice. Two suggestions. Provide your foreign guests with the hotel’s location pin and DiDi address. We found it challenging to find the hotel’s address in the DiDi app when we arrived at Hangzhoudong railway station (about 15km away from the hotel.) Once my husband’s DiDi got lost and he was dropped off at an entirely different address. Another suggestion. We stayed two nights and the room was not made up the second day. We were a bit disappointed as it is the first hotel we stayed at that did not provide this cleaning service. We were also disappointed that the swimming pool and hot tub was under maintenance because that was one of the reasons why we booked the hotel in Trip.com. Apart from that we enjoyed our stay. Another bonus was that the beds were comfortable and soft. The hotel is also pet friendly. Not a lot of activities offered for families with small kids, but is is close enough to many other attractions.

The hotel is located at the foot of the super mountain, the environment is elegant, quiet and comfortable, the air is fresh and pleasant, the staff is very good, very kind, people feel at home, the hotel's food is also delicious, the chef is good. The hotel is very suitable for a leisurely holiday, and it is decorated in Chinese style, complementing the scenic environment, and it is natural. The mountains in the south of the Yangtze River are mainly beautiful, and the south of the Yangtze River is especially beautiful under the rain. I look forward to going again next time.

The environment of the small courtyard is very good. There are many snacks and bottles of water given away. The service is very enthusiastic. Although the historical building is very interesting, it has almost no sound insulation. Parking in the scenic area is not convenient enough. When I checked in that night, the TV didn't work, the heater didn't work, and the bathtub didn't have a stopper. The price is on the high side.

The room is easy to find, and it was converted from a Zen room. The room is well-equipped and comfortable, and the selection of products is superb!!! The toiletries used are Aesop, CPB, Mars, and Aqua de Parma~ The drinking water, tea cups, beverages, and sparkling water in the room are all superb! The little brother with glasses at the front desk is super good, praise praise praise praise 👍 I hope the boss will give him a raise 💰 Hahaha🤣. I heard that there is a new store in Beijing, I have collected it, and hope to go to Beijing to experience it as soon as possible... Facilities: Five stars, must be five stars! ! ! Hygiene: Very very very clean! ! ! Environment: Very comfortable, 8 rooms are well-organized and I love it! Service: All staff in all departments are worthy of praise 👍 ㊗️Business is booming and getting better and better! ! !

There are many people on weekends and it takes a long time to check in. The room is quite large and new, and the toilet is smart. The balcony is large and has a bathtub. There is a small refrigerator with drinks that can be drunk for free. The temperature of the lemon pool in the hot spring pool is just right in winter, and the other pools are a little cold. The buffet is provided, and there are many varieties and the taste is good. The children played the rainbow slide, the cute pet park and the cool play city, which are charged. Overall, it is not bad. There are many people on weekends, and you need to queue for the buffet and the shuttle bus. I will come to soak in the hot spring again when I have the opportunity.