Keith D
July 3, 2024
A lovely historic feel to the hotel and overall a pleasant stay with friendly staff (mostly). The room was spacious and comfortable. The only issue was the shower control, we could have hot or cold or both intermittently. The big disappointment was the bar. Greene King made their name as a brewery so we were looking forward to a nice pint of Abbot Ale only to find they don't serve it because they don't sell enough to justify wasting half a barrel every few days. Why not have a smaller barrel? Then there was an issue with the IPA so that was off. Come on! For a brewery to not have any of its real ales available! The other main criticism was that there seemed to be a bit of confusion over our booking; whilst some staff knew we had booked dinner, bed and breakfast, others didn't seem to, resulting in (a) the one surly waitress we encountered informing us rather brusquely at 9.20 p.m., after taking ages to serve us, we were too late to order dessert thus requiring a complaint being raised and our paid-for desserts being served, and (b) we were going to be charged again for our food until we pointed out that we had paid as part of the booking. Don't get me wrong, I would stay here again because these problems were not earth shattering but you would expect an operation like Greene King to get the basics right and make your stay problem free.