Home2 Suites by Hilton Indianapolis Keystone Crossing

Rooms are very nice , large spaces , sofa, small kitchen with dishwasher microwave and fridge! Bathroom very cool with large widored shower!breakfast is ok and far away from wow ! bad thing : we do not have hot water during the day in out first day ,Im very desapointed, We are here for couple of days so we will check if its happen again … close from high way and 25 min from downtown and fair room price..

I'll start with the good. Personally, I didn't sleep well, but I had to be up super early the next morning, so my brain wouldn't shut down. My mother, on the other hand, crawled in bed and was out like a light. This is remarkable because, like me, she rarely sleeps well. She's still talking about that mattress. She has a bad back, as do I, and neither one of us woke up with any sort of back pain. This is absolutely a huge accomplishment and worth raving about! My mom is now looking into purchasing the mattress from the Home2 site. I've seen many others say the same on forums, so I'm tossing in 2 more votes in favor of the mattresses. The room size was great. We had a double queen, and it was perfect. We didn't use the little kitchenette, since we were only there for one night, but it definitely had everything one could possibly need - plates, cups, I'm assuming silverware (I didn't look), an apartment sized fridge, even a dishwasher. It's a good setup for long term stays. The bathroom: This was a mixed bag. I liked that the sink area was separate from the toilet and shower. It allowed us to get ready at the same time without standing on top of each other. Also, the soap, lotion, body wash, etc smelled divine! I even took the time to look the products up because I might order some. The location was "great" and "okay" at the same time. It's located behind the Fashion Mall, which gave great access to local shopping, restaurants, and freeway access. It took some meandering around that area to find this hotel, but it turns out it was more in the back, more tucked away. It backs up to Keystone, which is a very busy road, but while I did hear traffic driving by, it wasn't an issue during the night. The staff we dealt with were friendly, and there's free wifi and parking. While I didn't travel with a pet, I appreciate the fact that this chain allows pets. I have an "emergency list" of hotel chains that I keep in case I ever need to stay at a hotel with pets. This is one of the ones on my list. I saw a little stand near the entrance that had bowls and treats available for dogs. I have cats, but I don't think I saw anything for cats. I could be wrong, though. I didn't inspect, and cats are particular creatures. They like what they like, so anything out of their norm might not fly. But yes - they welcome pets. In no way did our room look or smell like pets had stayed there. I'm not sure if they keep pet and non-pet rooms separate, but if not - I didn't notice anything unkempt. I also didn't hear any barking or anything that would keep me up at night. The "meh": I would put the breakfast in this category. There were plenty of options, so that was good. It was the typical fare seen in a hotel breakfast - waffles, oatmeal (with lots of topping choices,) biscuits/gravy, sausage, eggs, potatoes, fresh fruits, various juice and milk options, etc. Lots to choose from. The "meh" part for me was that, while we got down ther

Nice hotel, great staff, clean, modern and centrally located to many attractions. Mall is within walking distance. Food very close. Fitness center is adequate and clean. Breakfast buffet is average with a lot of options. Parking is free.

I have never felt been so embarrassed or mistreated by a Hilton employee, and I spend about 100 nights with Hilton per year. Some confusion surrounding a reservation I had to book with a 3rd party site. I had a confirmation and bank transaction to show proof of reservation, but it was not on file im the hotels software. No big deal there, that’s understandable, stuff like that happens sometimes. However, what followed was shocking. The front desk clerk was stressed and annoyed when i requested the same number of sleeping arrangements for my family, preferably at the same cost. She told me she didn’t like that I was being demanding with her, which I wasn’t at all. Her partner began to apologize for her from the the computer on the other-side of the desk, saying she was under a lot of stress. I immediately and intentionally remained silent, literally concerned this lady was about to make a big scene in a packed lobby, and pleaded for help getting a room for the night where my kids could sleep. The lady at the desk then refused to serve me and walked off, and her apologetic partner tried to help rectify the situations It was so strange!

Had a great stay. Hotel is super clean, breakfast was outstanding, and all the staff was super friendly and helpful. We had two suites for our family. They made sure we were right next to each other. The pool was great and they provided towels in the pool area. Will definitely stay again if we come back to the area.

Gave me a wrong room type.

Nothing

Nice size rooms clean but they should have water in the fitness center

Nice hotel and comfortable. Breakfast could have been better. Thank you,