Hyatt Regency Changbaishan is located on Coronation Street in the southern district of Changbaishan International Resort, near the Changbaishan International Ski Resort, where you can enjoy the magnificent view of the snow-capped mountains. The hotel is exquisitely designed to emphasize the sense of space, creating a mountain village residence full of North American flavor. The solid wood textured guest rooms are atmospheric and tranquil. In winter, there is also a snowy view of the mountains in the distance, which makes the mood extraordinarily nice. The buffet here is very much in line with Hyatt's consistently high standard, with a wide range of Chinese and Western dishes. In the afternoon, have a cup of coffee in the Market Café, the sun shines through the window, the warmth is melting, and slowly enjoy the tranquility and coziness. Multi-functional meeting space for business people to provide a professional working environment; spare time, SPA, gym, indoor swimming pool, outdoor pool are the perfect place to relax. Hyatt has thoughtfully designed a play area just for kids. The hotel will solve all kinds of traveling problems for you, and the quality service is always there.
"First off, the hotel's location is excellent. It's right above a commercial street, so dining and drinks are super convenient. Plus, it's not far from activities like grass skiing, luge, or boating on the lake.
The staff were also quite good. During check-in, a male staff member (I've forgotten his name) was very enthusiastic, explaining the hotel benefits and helping with our luggage.
Now for the complaints. The hygiene was a complete mess. As soon as you walk into the lobby, there's a strong musty smell. The hotel doesn't seem that old, but there were maintenance staff everywhere patching things up, and the floor was leaking. The worst part is that when I checked out this morning, I noticed large yellow stains on the duvet we had slept with for two nights – I almost threw up!
The room floors creaked, and the balcony door wouldn't close once opened. Both our rooms were for two adults and one child, but they only provided amenities for two, and even just one tube of toothpaste.
I also checked out the afternoon tea at the Executive Lounge. This truly was the most basic executive afternoon tea I've ever seen – just some soft drinks, tea bags, and two or three types of biscuits. It felt like a complete waste of time walking all the way from my room down that long corridor.
Breakfast was just mediocre, but honestly, I had already lowered my expectations. The Hyatt brand seems to be getting worse and worse."