Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 10, 2026|Forest Oxygen Bar Family Suite (Family Bed + Smart Guest Control + Mini Fridge)
Guest UserOverall, the room was quite good. The hotel's location is very convenient, with a subway station, Nantou Ancient City, and a bus stop all nearby. The smart features in the room were easy to use, and there were two adorable kittens in the lobby. The overall experience was pretty decent.
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Price per night from:CAD 70
Posted on Jul 6, 2026
Anonymous UserSeveral of my colleagues frequently stay here, and the service at this hotel is truly excellent and thoughtful. The front desk staff proactively asks about your needs and are very meticulous, which avoids many awkward situations, making it very friendly for introverts or those who might be shy about asking for things. Even if you're someone who feels embarrassed to speak up, you can still enjoy their great service. The rooms are also wonderful and quiet, very clean, and the bedding is comfortable. The cleaning staff in the hallways are also very friendly and always greet you. The hotel's location is super convenient for work, just two subway stops away, and there are many restaurants nearby, offering everything you could want. Staying here makes dining, shopping, and getting around incredibly easy. It offers great value for money, highly recommended!
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Price per night from:CAD 52
Posted on Jul 13, 2026|Deluxe 2-bed Room
Guest UserThis was my first stay at the Shenzhen Marriott Hotel, and honestly, it was a mixed bag – some good, some not so good. The staff at the front desk and in the restaurant were excellent, very friendly and helpful. However, the staff at the entrance and the bellhops were quite disappointing. They weren't proactive in assisting guests, and for a hotel, the first impression often comes from the entrance staff. This really detracted from my overall experience. The front desk staff were polite and said everything was fine, but the baggage handlers were truly awful. On the positive side, the dim sum at the restaurant was exceptional. So, if I ever consider staying here again, I'll definitely have to think long and hard about it. I honestly don't understand how a five-star hotel can have such a stark difference in service quality. For a first-time guest at the Marriott Shenzhen, it was certainly a memorable experience, but not entirely for the right reasons.
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Price per night from:CAD 193
Posted on Aug 6, 2026|Deluxe 2-bed Room
BusshuiA huge shout-out to Vanilla at the front desk of The Ritz-Carlton, Shenzhen Galaxy! My stay was absolutely perfect. The lobby ambiance is grand and elegant, and the location is superb. However, the most outstanding aspect was undoubtedly the professional service from the front office team. A special thank you to Front Office Director Perry and the entire front desk team: Hedy, Jimmy, Jennifer, Molly, Erin, Dannie, Koko, Sahar, Joy, Bella, and Eva. The whole team is incredibly well-trained and works seamlessly together, maintaining order even during peak check-in times. Both check-in and check-out processes were efficient and quick.
The team members were consistently gentle and polite, proactively explaining hotel facilities, local transportation, and member benefits. They were prompt in responding to requests for luggage storage, coordinating room needs, and answering inquiries. Their attention to detail was exceptional, perfectly embodying the Ritz-Carlton's 'Ladies and Gentlemen serving Ladies and Gentlemen' philosophy. Each team member was patient, meticulous, and handled situations with poise, resolving issues efficiently and thoughtfully. There was no cumbersome waiting at any point, and my travel fatigue instantly melted away. When I visit Futian next time, The Ritz-Carlton, Shenzhen Galaxy will still be my top choice. I wholeheartedly recommend it to everyone!
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Price per night from:CAD 333
Posted on Jun 28, 2026
Guest UserI highly recommend Shenzhen Youlin Youth Hostel! It's perfect for solo male travelers coming to Shenzhen for job hunting or a short trip.
The location is very close to the subway, making it super convenient for getting around and dining. The community has strict security, and access is via a password lock, so you feel safe returning at night. The entire place is thoroughly cleaned, the bathroom has no odors, and the bedding is changed promptly, keeping the beds clean and fresh. Each bed has a blackout curtain, an independent power outlet, and a lockable cabinet, so you can draw the curtain for a private space and won't be disturbed.
The common areas are equipped with a washing machine, hot water, tables, and chairs, making it easy for simple cooking or working. The owner is genuinely helpful and responds quickly to requests, even sharing tips on nearby commutes and good places to eat. Most of the other guests are quiet and reliable young people whose routines don't interfere with each other. The value for money is excellent, making it a top choice for short-term stays. I'll definitely stay here again next time I'm in Shenzhen!
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Price per night from:CAD 9
Posted on Mar 2, 2026|Club Skyline View Room (King Bed)
circle920
As the best hotel in Shenzhen, it truly lives up to expectations. Although it opened several years ago, it's incredibly well-maintained. The bedding and bath products are very thoughtfully chosen, and the welcome tea and snacks were a nice touch. The afternoon tea selection might not be huge, but it's very refined and tastes excellent. I particularly want to mention breakfast – the eggs Benedict were perfectly made, and the braised beef noodles were incredibly authentic. The fresh coconuts also met the high standards you'd expect from a luxury hotel.
However, there was a small hiccup during check-in. When we arrived at our room, we found the door wide open and a man sitting on the sofa! Luckily, a staff member was passing by in the hallway. After hearing what happened, they escorted us to the lobby to clarify the situation. Leo, the lobby manager, sincerely apologized for the hotel's error, and the solution he offered was acceptable. For someone who has stayed in many ultra-luxury hotels worldwide, it's quite unacceptable for a Mandarin Oriental to make such a basic mistake. This was truly a first for me, and I hope the hotel takes this seriously!
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Price per night from:CAD 669
Posted on Aug 16, 2026|1 King Standard Room High Floor
GC2024This time I traveled from Hong Kong to Shenzhen for a business trip and stayed at the Crowne Plaza Shenzhen Futian. Joy, who was my contact person, was very reliable and handled all my issues quickly and efficiently without any fuss. The room cleaning was done properly, and both the bathroom and bedding were clean, allowing me to get a good rest when I returned to the room. All the in-room facilities worked well, and the WiFi speed was stable, so I could easily handle work in the evenings. The soundproofing of the room was decent, meaning I wasn't disturbed by outside noise at night. The hotel's location is convenient, with many restaurants downstairs, and it's easy to take a taxi to Futian Station for the high-speed rail. The entire check-in process was smooth, and I didn't encounter any problems. There weren't many fancy services, but they focused on fulfilling guests' basic needs well. As someone who frequently travels between Shenzhen and Hong Kong, my overall experience here was good, and I'll definitely choose this place again when I come to Shenzhen.
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Price per night from:CAD 136
Posted on Jun 28, 2026
Guest User
Fantastic location, just a few minutes' walk from the Convention & Exhibition Center Metro Station, making it incredibly convenient for business trips and exhibitions! The front desk staff are warm and attentive, and respond very quickly. The rooms are clean and tidy, with a simple yet upscale design. The Ailant mattress ensures a comfortable sleep, and the floor-to-ceiling windows offer great views of the Futian CBD cityscape. The bathroom has stable water pressure and a complete set of amenities. The soundproofing is excellent, ensuring an undisturbed rest. There are plenty of restaurants and shopping malls nearby, and transportation is very convenient. Overall, the attention to detail is impressive, and it offers exceptional value for money. It's my top choice for business travel, and I'll definitely stay here again next time I'm in Futian. Highly recommended!
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Price per night from:CAD 102
Posted on Jul 21, 2026|Executive King Room | Sky City View · Full Premium Appliances · Zero-Pressure Linens
DD@99The moment I stepped into the room, I was instantly soothed by the dazzling city lights outside the floor-to-ceiling window. The bedding was clean and soft, and I spent a long time just staring out, lost in thought. The front desk lady's smile when she handed me the room card was even warmer than the night view itself. It really felt like staying right in the middle of a beautiful landscape.
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Price per night from:CAD 89
Posted on Feb 13, 2026|Bed In Guestroom (Females Only, Room Rate Calculated Per Person)
Uk77
Everything was good. It was very quiet in the hostel itself. I stayed for 1 day to see what was interesting in the city center. There wasn't a towel, but they responded quickly to messages. The hostel is located on the 11th floor. There's a window, so the air is fresh. The toilet is just a hole in the ground though, no Western-style toilets.
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Price per night from:CAD 9