Guest User
September 16, 2024
This hotel is quite difficult to review because in most soft product aspects it is absolutely excellent but the hard product (room) and the pricing of alcoholic drinks really let it down and make it seem poor value for money when compared to other high end properties we stayed at. For example the Anantara Peace Haven, which many reviewers feel has high prices for food and drinks, charges about half as much for cocktails and other alcoholic drinks and we found the prices there very fair compared to Kings Pavilion. We arrived to a really lovely welcome with a cold towel and welcome drink. We were promptly shown to our room and enjoyed the welcome amenities including chocolates. When we wanted to go to Kandy the staff quickly organised a very good and inexpensive tuk tuk driver for us and reminded us of the requirement for covering up at the Temple of the Tooth which was very kind and welcome information. The turndown service was also excellent. We received more chocolates and beautiful towel art decorated our beds which was a lovely surprise. When we went to dinner, again staff were very engaging and kind. However, being on half board meant having a very limited menu to choose from. Drinks other than Fanta or Coke were outrageously priced for Sri Lanka. In nearly 3 weeks travelling through Sri Lanka staying at high end hotels all along, prices here were by far the highest. Needless to say we stuck to soft drinks. Although the food was good, I would advise against taking the half board option, as you are stuck with a limited choice and very high drinks prices. By leaving it open where you have dinner you could still choose to eat here and have the full menu to select from. Breakfast was very good and we were offered a second helping of any fruit or breakfast items that we particularly liked - this again was great service. Our room was a suite and located in a separate building behind the main structure. The bathroom was huge and very well appointed, but the room itself was a bit of a let down. While large in size, the pieces of furniture did not seem high quality and were mismatched. The room itself reminded me of a motel room somehow, the decor seemed poorly finished and the door seemed old and had a huge gap at the bottom which allowed a large caterpillar to gain access during the night. All in all the least impressive room we had during our trip and the only hotel were I felt that bugs could easily get into the room. The staircase that leads up to this annex was overgrown with plants. While I largely avoided getting bitten by mosquitos in Sri Lanka, I did get a few bites here. The patio area outside our room did not look inviting either, it wasn't paved but you walked out onto soil and a small amount of grass, there was no view to speak of. It is possible that other rooms offer a better standard as they seem to be of individual character and some seemed to be looking out over Kandy. However, the greedy drinks prices alone w