Hotels near The District on Bernard, Kelowna

A port in a storm Friendly service and clean rooms

Had a snafu between the off site call centre and Manteo. Front desk supervisor upgraded us on the spot. Beauty suite overlooking the lake. We enjoyed a top shelf lunch in the Manteo restaurant, a fun whisky tasting at the Eldorado, and a great breakfast at the El the next morning with visiting family. Many staff are new but they did themselves proud.

Tobe went above and behind in helping my colleague and I with a multitude of requests throughout our stay. He was warm, engaging and went out of his way to make us feel welcome. Tobe truly made our stay exceptional

The staff was very friendly, helpful and accommodating. We had booked a room for 3 beds, but one of our friends was not able to make it. The staff was very understanding and were able to provide us with a 2 bed room. The room was very clean and comfortable.

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

The location and room were good, but after booking Ctrip went to the front desk and said that it could not find a reservation, they could open a room directly to check in, but the price was higher than the Ctrip price, contact Ctrip immediately, and then said that a tax is separate, so it is expensive, Ctrip I took the initiative to refund the difference to me and praised Ctrip, but the hotel did not connect the tax-included price with Ctrip. I hope to correct it in time

This is a newer hotel in Kelowna, right along BC 97 near the intersection with BC 33. The rooms are clean, and the hotel's enhanced pandemic protocols are evident - hand sanitizers in common areas. Breakfast is surprisingly not bagged, as in most hotels now because of the pandemic. It's set up more like a pantry, with sanitizers in the food counters. There's a pancake maker, which is a pleasant surprise since a lot of the hotels with breakfast no longer offer this breakfast favorite since the pandemic began. Service is very good as well.

Thoroughly enjoyed our overnight stay on 20th Sept. The gym was functional and spacious enough to raise the heart rate and ensure that I had a good work out. Loved the bedroom and the layout. Pristine and very well thought out. Breakfast was more than plentiful and lots of variety. Best of all the rate was awesome for all of the above.Well satisfied 😁.

We were greeted by the staff when we arrived. Check-in only took a few minutes. The room was superb. Big and spacious room. We had a king and queen rooms and both has their own toilet and bath. A spacious living room with fire place and a balcony overlooking the mountains and lake. The kitchen has everything you needed. I couldn’t ask for more. The hotel is fantastic.