Best Pet Friendly Hotels in Kobe

The place runs on central heating system in early April when it is already 20 degrees outside. There's just a tiny window in the room. Because the temperature in the room is high already, the heater will not run, but given there is no air con, there is literally no air flow in the room. Had to borrow a fan from reception to deal with it. The remote unit of the toilet system does not always work too.

Chose this hotel as I was attached by the line” renovated in 2023” in trip.com. It did not live up to my expectation as the room was rather old esp carpet, not feeling it’s clean. The twin beds were small while the picture didn’t show that they were that small. Well, the description was like 0.9-1.4m wide so I can’t blame anyone given it’s a wide range in the bed size. Breakfast is good with lots of variety. The view was great. All in all, it’s not a bad experience if you can manage yourself with the misnomer description of “renovation”.

Great location and a great stay. The room was very clean. The view from the room was beautiful. The breakfast was very good. The staffs were helpful.

2nd stay at the hotel. Once with a group of 16 and this time with my family of 3. To be fair, the stay was comfortable and I was initially very pleased at choosing Hotel Okura Kobe again. The reason for my low rating is that the hotel laundry service ruined 3 of my sweaters which were sent for dry cleaning. The sweaters have been dry cleaned before without incident but were shrunk considerably after cleaning at the hotel. I believe the dry cleaning was mismanaged and wrote in to give feedback, specifically that this type of mistake with laundry should not be happening at a hotel which markets itself on the higher end of the spectrum. Did receive a cookie cutter reply from the housekeeping manager acknowledging my complaint. I think the incident was perhaps caused by new staff that were poorly trained. Pity, the incident ruined my experience and resulted in the poor rating for an otherwise pleasant stay.

the hotel is good, the price is very cheap, the rooms are big, there are lots of restaurants out there, near the mall near the train, very happy.

Sheraton is a very safe international hotel chain, he has a certain standard, in the Marriott system, is the positioning of the senior brand. In Sheraton Kobe, his decoration is quite old, and there is a distance from the city. However, the quality of the personnel is basically online. It is also good for Marriott members. Platinum treatment is not falling, but late check-out needs to be discussed. This time there are other itinerary. So there is no late check-out. For Asian guests who do not speak Japanese, they will also explain the hotel facilities in English seriously, and take an English-language instruction paper to the guests. For female guests who stay alone, they will also pay attention to the sense of peace of mind and security that female guests care about. Breakfast is eaten in the restaurant on the first floor. The dishes are more general, but enough to eat; the executive lounge is relatively narrow, and the HH time seats are full, so stop and go out for food. Sheraton Kobe itself is a large building volume. He is configured with railway traffic. There are some shops in the building. The highlights of the facilities inside should be hot springs. Who doesn't love hot springs? There are hot springs without going out, which is great! I like it here, because it is rare. I traveled alone in Japan. The people in this hotel did not discriminate against me, an Asian woman who stayed alone (I checked the online data, and the Japanese really treated foreigners differently! It turns out that I am not just at Dayuan B&B, The Ritz-Carlton Osaka and Mandarin Oriental Tokyo have suffered) At Sheraton Kobe, everything I encountered this time was civilized and courteous, thank them for letting me continue to love the Sheraton brand.