CHC Galini Palace

I definitely would not recommend this hotel for relaxation or food quality. On arrival the receptionist were not welcoming nor did they smile. We only used the pool once as the music blasting out from the pool bar was not relaxing. The bar staff especially Dafne were miserable. The drinks are definitely low quality and diluted and the food boring and repetitive. No fresh fruit juice only syrups !!! We ate out most meals and used the beach in the day. This is definitely not a 5 star hotel. My only positive is that the rooms were really nice and kept very clean the cleaners always said hello with smiles. Maybe you have the right staff but in the wrong roles.

You pay premium rates, but the hotel is FAR from premium. We booked a room with a private pool at Galini Palace Hotel in Crete, through Bravo Tours in Denmark The website states that these rooms are located by the hotel's communal pool, as shown in all Bravo Tours pictures. This was also confirmed by Bravo Tours over the phone. Instead, we were assigned a room that in no way matched what we had been promised. It is clear that Galini Palace Hotel and Bravo Tours deliberately choose not to mention or show anything about the type of room we were given. In fact, the entire backside of the hotel and these rooms are not shown or mentioned anywhere, probably because they are located next to what looks like a dump. Or because the "private pool," which is actually the size of a large bathtub, does not match what they advertise on their websites. All of this is done to mislead customers. According to one employee, the room was recently built, while another employee claimed it was recently renovated. It seems that they are not clear about which falsehoods they tell customers about these rooms. It was obvious that the room was not finished, as the tiles around and in the "pool" were not even completed. Notice how our feet look after a dip in the pool. To complete the surprise, as shown in the pictures, the toilet was marked as cleaned and even sanitized / disinfected before our arrival, but the stench and dried feces in the bowl told a completely different story. We usually book 5-star hotels, and this hotel is nowhere near the claimed 5-star class, and both Galini Palace Hotel and Bravo Tours are misleading the customers. The hotel is run by amateurs who cannot even manage the basic skills. Everything is lacking at this hotel. Just take a look at the pictures. Look at the dining chairs. Look at the bathrooms. Look at the level of cleanliness. In addition, the service is terrible. For example, it took 7 hours and multiple requests to get a single towel delivered since the room was not prepared for three guests. They only brought it after we contacted the reception for the fourth time and demanded that they deliver it within the next 5 minutes. Another example of poor service is that guests have to stand in long lines to get a lukewarm drink at the pool bar because the staff shows up 30 minutes after the bar's opening hours and are both slow and understaffed to handle the number of guests. A simple gin and tonic can take up to 20 minutes to prepare after standing in line for 15 minutes in 30+ celsius degree heat. Allegedly the hotel can only issue one key card per room, even though there were three paying customers staying in the room. They blame the card-system for "not supporting multiple cards per room," which turned out to be yet another falsehood. In the restaurant, there is total chaos. The staff does not even have control over simple processes for clearing and setting tables for dining guests. They wander around like headless chickens in a los

Room cleaning after 5 days!!! I complained to the reception several times. The only thing that corresponds to a 5-star category is the food. The beach is poorly maintained, so everyone prefers to lie in the garden by the pool. They charge an absurd fee for water slides! The dining room has a scorching hot roof, and it’s uncomfortable. If you arrive late for lunch or dinner, there’s nowhere to sit because the tables aren’t set. Long waiting times at the pool bar and in the main building. A big disappointment

Excellent… I have nothing to complain about! great environment, great food and great service...a beautiful harbor town nearby, clean beach and calm sea, the possibility of renting a car and taking beautiful trips (Balos beach/ Elafonisi/ Falasarna, Gramvousa island, Chania city and many others). I can only recommend.

Really lovely place Quiet small Village Very lovely hotel - very clean, lovely rooms, very good bed, fantastic food and drinks, big pool area, serviceminded staff. The waterpark is not finished end of May 2024, but they work hard to finish it, and I guess it will be ready within June... We loved it here and will be back