Crowne Plaza Hotels & Resorts Hotels in Kuala Lumpur

We spent six nights here in a Premium room on the 15th floor. The room was spacious, well laid out and comfortable apart from the rock hard bed. We asked for the bed to have some softening layers added to it which helped but it still wasn’t great. If the mattresses are so hard now I shudder at the thought of what they’ll be like in a year or two… There were some teething issues with the hotel being so new. This was to be expected as it’s only been open for a couple of weeks. Probably one that was unforgivable was that our door was left unlocked all day by housekeeping. We reported this to the front desk but I was made to feel at fault as I didn’t tell them sooner. A little hard to do that considering we’d been out all day… this simply can’t be allowed to happen to anyone. The biggest issue for us centred on catering. We ordered room service one night and it was disgusting and almost inedible as it dried out, overcooked and tasteless. The main gripe was around breakfast as the food was never hot and you couldn’t get a decent coffee as the machines either produced luke warm beverages or only half a cup. Very frustrating. The staff were well aware and were full of apologies and mentioned they are having lots of issues with the induction heating. I hope it gets sorted as there is potential for a phenomenal breakfast to be offered as it was a good spread. Hygiene was also a concern when it came to the breakfast cereal as you had to dig the spoon out and I watched staff using their bare hands to shove the spoons back in. Gross… I made the suggestion of leaving the spoons in a bowl at the front but the staff member wasn’t having it. Apart from that, I could see the staff are trying very hard to make the breakfast better. Similarly, I let the swimming pool attendant know there was a broken tile on the side of the pool that I nearly cut my arm on. I’m not sure he cared less or perhaps he didn’t understand. I’m leaning towards the former. The location of the hotel is okay and it’s about a 10 minute walk to KLCC and 20 to Pavilion. Many of the Grab drivers didn’t know where the hotel was as it’s so new. We had to guide them. The biggest asset to the hotel are the staff who were super friendly, especially the lively security guys out the front. I hope they manage to get the opening issues sorted soon. Best of luck to the team.