MELIÁ Hotels in Kuala Lumpur

Location of hotel is central and at the doorstep of Imbi monorail station. It is also a short 10 mins walk to the main shopping street in Bukit Bintang area. However the hotel lobby is in need of refurbishment and the rooms / bathroom feel dated. It is also very dim in the bathroom and extremely cramped. Shampoo and bath gel quality can also be improved.

Booked the wrong Melia (didn’t know there are two Melia in KL, older Melia in Bukit Bintang) but I’m very pleasantly impressed by every aspect of this 4-month old (as of Aug 2023) modern lifestyle hotel. Location wise - it’s at Chetras hood, majority Chinese Malaysian populated with heartlander stores, off the track shops and locals-go-to eateries. The hotel is located next to an ultra big shopping mall (comparable in size to Hudson Yards on 34th & 12th in Manhattan, Takashimaya in Orchard Singapore). Chetras is located at the fringe of downtown KL, 10-15 mins Grab ride, 15 mins MRT ride away. The success & sustainability of any service business are attributed not only to its hardwares but also its soft factors, I.e. “softwares” & most importantly for both to work hand in hand. INNside has both, which more than compensated for not situated right in downtown KL. Besides having well designed decor, ultra clean, sleek & modern rooms & facilities, the attentiveness, friendliness & warmth of the staff (from managers like Viveen, Azwan, Nastasia to all the crew staff - housekeeping, technical, F&B, front desk) touch our heart). Just to list an example amid many, I came for morning breakfast 15-20 mins late one day and although they had cleared the breakfasts, the manager was very accommodative, in offering coffee before I head out. I was extremely touched when he & the crew later brought out & offered good selection of breads & fruits, and I was well fed & energized for my days! It’s all these soft touches (and not blindly following the rule books) that leave a great impression! Kudos to the INNside team! Keep it up!