Pan Pacific Hotels & Resort Hotels in Kuala Lumpur

Very old hotel. Maybe it’s 5-star when it opens but definitely not 5-star for now. When I arrived, the two lifts to my floor didn’t work (one out of service, one temporarily closed), staff responded quickly to bring me to another “hidden lift”. Worst thing happened was a hotel staff opened the room door after me checking in. Seems the front desk wrote my room number wrongly to another customers so their access card didn’t work and the hotel staff helped them to open the room door. The staff left quickly after knowing someone is already inside the room but without apologising. Last but not least, although it’s close to the KL tower, the location is not really convenient (not bad, but not good either). It’s the cheapest 5-star hotel in KL for a reason. But if you want to save money, it’s still acceptable. Some 4-star hotels may have better facilities and services though.

Buffet Breakfast was excellent. Hotel Location superb. But cleanliness ZERO .I have added pics of the room you can check very tiny mirror for Makeup plus broken furniture with ugly marks of broken woods at every furniture in the room and Fridge was Rotten and Mouldy looks like they cleaned it before Covid-19 . The swimming pool is very good as well .

Don't expect much from this hotel because it's just a 3-star level. There are still many things that need to be improved. When we arrived at the hotel, the receptionist did not any said “welcome to us” and did not smile at us. We were quite lucky to get a room with a nice view but it was quite small ago and It is a room that has been used heavily. The sink has cracks and the shower room cannot keep water inside. Water comes out of the bathroom into the bedroom every time you shower. There were only two towels in the room and they were quite old. There were only 2 pillows. The phone in the room cannot call reception. Every time a request is made, you must walk downstairs. We requested 2 more towels and 2 more pillows but the hotel charged us an additional RM20. which we understand and are happy to pay. before leaving the hotel We always told the front desk that our room must have 4 pillows and 4 towels, but when we got back to the hotel we were always disappointed by the cleaning staff. Not provided as we informed reception and as we paid. We have to go down and tell the receptionist every time. Don't expect breakfast at this hotel, the fried rice is so hard it's almost inedible. There was no salad and the food was not diverse. We can’t eat breakfast here because low quality but I understand about cost. There are a lot of homeless people in the area around the hotel. The advantage of this hotel is that it is convenient to travel near the LRT station - Masjid Jamek 280 meters, Pasar Seni 470 meters and Central Market just a few steps away. The bed is quite soft and very comfortable to rest. The view from the sky level is very beautiful. The swimming pool look like good to play in.

Staycation one night with my small family (1 toddler & 1 baby). Check in was very late process about 20 minutes by the receptionist. Entered the room (no.337) and feel eerie / goosebumps with the room itself as i found big whole garlic behind TV cabinet. The bedsheet was slightly dirty with blood stained. Around 12.15 a.m., there’s sound made at TV area and kids became so tantrum. Breakfast was good and pool also was nice with not so cold water for kids but slightly dirty. Regretful to stay here as I thought it will be enjoyable trip due to celebrating my confinement ended and to make my toodler happy with this short trip. This hotel requires a major revamp of renovation and maintenance for hotel sustainability in the future as it has wise location for tourist spot!

It was my 2nd time staying here and it was as pleasant as usual. The check in was very smooth and it took us 10 mins (probably bc we checked in during non peak hour). However, something could be done with the access card as it took us many tries to scan the card and press our room level. The waiting time for the lift was long. Initially the infinity pool has the KLCC view but this time, it was blocked by the other hotel which i believe is the sister company of the Face Suite. Overall a pleasant stay!

Pillows are too soft. There is no hair dryer in the room as advertised. So, I requested both at the reception counter and they provided both. The room is lovely. Roof top bar at 25th story and the view is amazing. Overall good.

My 2nd time staying in this hotel. Overall it was a good stay. Room & the amenities are kept clean. My room was on the 19th floor with windows facing the highway. No traffic noise can be heard, so can get a peaceful sleep. Although location is near to KLCC, there isn’t a proper walkway all the way from hotel to KLCC.