Guest User
March 11, 2024
The room is very clean and has enough space. It also has a TV, a refrigerator, and a nice bathroom.
The only problem was that the day before check-in, I discovered that I had missed booking a room for the next day, so I immediately rebooked it, which meant that I would have to stay for 4 nights in total including my rebooked reservation. This was explained when we arrived at the hotel. However, on the second day after our stay, we were suddenly notified that we needed to change rooms... Checking the order (in Chinese and English) on the platform showed that we had booked the exact same room type. Unfortunately, the front desk's English was not very good. We couldn’t fully understand the more complex questions in Japanese. It ended up being replaced, which caused trouble with packing. And we made multiple reservations for the same room type (and presented the order in Chinese and English). The front desk was obviously aware of the problem (he said what was going on), but still emphasized many times that we had booked different room types, leading to a change.
Moreover, the room after the change is more spacious than the one on the first day, and the bathroom space is also larger. It is difficult not to think about whether it was a mistake on the first day or whether there was no suitable room before making another arrangement?
If there is a situation like booking separately, please confirm the room type with the hotel.
Other than that, the room was nice.
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