Magic Robin Hood

The whole place is very clean. The pools, toilets, restaurants, streets, cabins, all spotless. Or at least they appear so. We stayed in Lion Heart with a whirlpool - the bunkbeds weren't ideal for the teens, and their room was very hot, but there was enough space for 2 adults & 2 teens (13 & 15) Trying to get a taxi out of the resort was a bit of a hit or miss - one day we got one straight away, the second time we waited 40 minutes. Our room was cleaned every day - even when the 'do not disturb' sign was on. This wasn't a problem, just thought I was saving the staff a job. The mini bar top-up was included - 2 soft drinks & 2 beers. 4 soft drinks would have been preferable. Or water. The lodge kitchen was pointless. There were no utensils or cooking equipment. Also, 2 cups for a lodge that sleeps 4? Microwave, but no plates to reheat anything on? Kettle, but no plug socket beside it? One night, I reheated 3 slices of pizza on a saucer, and the kettle had to get plugged in behind the bedroom door. Again, it was fine, just a wee irk. The majority of staff are pleasant - the life guard at Locksley's Lagoon was especially kind/approachable. A few of the pool bar staff were abrupt. Lionheart restaurant staff were lovely. The slides were great, staff on them were friendly, and they felt safe/clean. Some parts of the pool are very deep. Wouldn't bother buying big floats. They're only allowed in a tiny part of the main pool - we brought some with us but didn't use them There's always sunbed/balinese beds/chairs/tables available. We never had a problem getting a seat anywhere. Locksley's Lagoon was our favourite of the 2 pools. We were turned away from Golden Arrow one breakfast time because we were 'premium', and they were busy! That annoyed me. Lion Heart Restaurant was dark, and the waiting staff served the drinks - in the Golden Arrow, they're self service, I don't know why the premium area isn't the same. The medieval show was good, but it felt like they were selling stuff every five minutes, though - photos, keyring, lights, crossbows, flower crowns. Husband enjoyed the food, the rest of us didn't and we're not a particularly fussy eaters. We missed the Micheal Jackson show because we, well I, assumed it was at Lady Marian's. It wasn't. It was at the pool. I don't think the app was very clear. Assuming it was cancelled, we watched a woman spin from a hook attached to her scalp. New fear unlocked. I was glad we weren't staying in Sherwood, it smelt awful when we passed. Probably drains and unavoidable but I wouldn't have been able to stay the week there. Loved the plastic cups, great idea! Cocktails were pleasant, beer was cold and the spirits strong. Teens enjoyed the slushes, milkshakes, kebabs, waffles and ice cream from the food trucks. We did the spa too, it was fine. Clean, spacious, good to spend half an hour out of the sun. €5 each for a hygiene kit - flip flops and swim caps (yes, even for my bald husband) If we had paid £50

Only good part about the holiday was the pool. The food was awful and entertainment rubbish don't waste your money so overpriced would not return. The place stinks think it is drains we booked for 5 people definitely not big enough the kitchen is pointless as no cooking equipment the place could do with a good makeover

. A good hotel with great facilities for all ages. Pros : Lionheart lodges were spacious, we had an adapted Lodge. Jacuzzis were a great addition. Large resort Ice creams, ice pops and various food and snacks on offer. Lockseys lagoon pool was great, and has a swim up bar. Que was never too long for the bar, however Robin hood snack cafe took almost an hour to receive some toasted sandwiches. Water slides were great for the older kids. Lionheart buffet was much quieter for breakfast, would recommend using this facility. Maintenance and support were great, with anything reported via app seen to immediately. The app was helpful for booking things. The staff in the parade were excellent with the children. Themeing is fantastic. The UAI is worth getting if you're planning day trips and want to visit other hotels. Food was great, plenty of drinks on offer and great pools for the kids. It's not worth wasting a day waiting to be served at maui beach club so don't use this if you're UAI. Cons: Floats are not allowed in most areas and we therefore didn't use them. Sunbeds were available but it can be tricky to get a duo suitable spot to keep an eye on kids. Food is varied and plenty of drinks available, however the snack trucks are not open at times where we would have preferred them to be and the ques could be very slow. We also found it odd that there was no transport to the beach or aqua Natura. We used taxis, organised by a lady outside reception instead. No golf buggies we're available at the time we were travelling home to help us with the luggage. Check in was slow, we requested cabins together but they were not together. Tried to use the UAI visit to the Maui gastro beach resteraunt but was seated and never severed drinks or food. Staff were not approachable and very rude. We left due to lack of service. At times it was tricky to work out where entertainment etc would be shown. Easyjet package holiday: would recommend a private transfer as it took us almost two hours to arrive.

For some reason my previous review was deleted? Too honest perhaps. As others have said, in a nutshell. Over priced We all had sickness and diarrhoea Rooms had ants, which appears to be quite common. Some rooms need refurbishment! Small showers and bathrooms Veranda nice but not private. Save your money and go elsewhere! Don’t watch the YouTube video and be amazed like we were. It’s very underwhelming.

If you want to go to a resort that you get shouted at by staff, have no privacy in your own lodges, not be allowed to use inflatables for your children and just be exhausted every night then this is the holiday for you. The food is absolutely shocking, either raw or way too overcooked and have no taste what so ever. Staff are so rude inside the eating facilities, myself and family have been shouted at numerous occasions by them and as someone who isn't Spanish I have no idea whats being said to me as 99% of the time its been in Spanish. I've had food trollys slammed into the back of my legs with no apologies from the staff. The lodges themselves look amazing on photos when really they aren't worth 1% of what you pay for. The walls are paper thin and can hear everything from the adjoining lodges. Kept awake most nights until 1/2am by people shouting and screaming outside. It's a family resort, well supposed to be anyway! None of the holiday has been worth the money that we have spent. Cant book excursions with money anymore it's all on card which just baffles me! Oh and don't bother bringing inflatables for your children because you can't really use them unless your cramped in the smallest part of the main pool. To me if you aren't Spanish then the members of staff aren't bothered, we had sun beds and umbrellas taken of us but yet we was the ones in the wrong for asking for them back? One positive but a negative is the shows, absolutely amazing but on so late for a family resort! Starting at 8:30pm for a kids disco and 10pm and 10:30pm for their main shows, why so late? Just avoid this place because honestly I have never been so let down and annoyed by a resort then I have Magic Robin hood. Go and spend money in a different resort because you can find better places elsewhere and this is something I will doing in the future!!!