TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo

My 5 night vacation was absolutely amazing. As a Titanium Elite, I was upgraded to a sea view villa with private pool which was beautiful and extremely large. Everything was spotless. My butler Rico did a great job and was always checking in with me (even on his day off)! I made use of the spa, and also went to the Maiga Bar almost every day for the Sunset Ritual. I was offered a Nera Sunset trek one evening which I graciously accepted. The food was excellent at all 3 restaurants and all of them had vegetarian options. The chef came out to say hello after all my meals and to ask how I enjoyed the food. But I think what we really set the hotel above all others was the staff. I wish I could remember everyone's name because they all seemed to know mine. But some of the people that really stood out were Geri, Yudha, Noni and especially Ririn who saved me when I found out I needed cash (400K IDR) for my Komodo Island tour. I highly recommend this hotel, and definitely plan to return.

Unfortunately, I need to report a bad experience with this recently opened hotel as a Titanium Elite Marriott Bonvoy member. I made the reservation back in April’24 and sent the request to use some of my Nightly Upgrade Awards (NUAs) to upgrade our room to the Overwater Sea Villa. 3 days before the check in (beginning of October’24) I received the confirmation from Marriott Bonvoy that the NUA request was confirmed and our room was upgraded to the Overwater Sea Villa as requested. Almost 10 hours later, the assistant Front Office manager sent me an email informing me that the Overwater Sea Villa was not eligible for upgrade and that there was a system glitch issue between Marriott International and the hotel. They offered me instead to be upgraded to a One Bedroom Villa and to have the NUAs credited back. After several iterations with their Loyalty Manager and their Resort Manager arguing that customers should absolutely not bear the consequence of hotel’s system issues and they should have honoured the confirmed upgrade and even after suggesting to offer us 2 nights out of our 4-night stay at the Overwater Sea Villa, they refused to do so. Consequently, I have cancelled the reservation and asked for the refund of the 1st night deposit immediately. Total disappointment and terribly not up to the Titanium Elite Marriott Bonvoy member standards! Especially since I was giving a surprise to my partner with this stay! Piece of advice for anyone attempting to use their NUAs for the Overwater Sea Villa -＞ I’ve checked and it’s still possible to request it in the app but as mentioned earlier, even if the request comes confirmed they will not honour it!

We only stayed at Ta’aktana for 3D2N. We wish we could stay there for longer. Everything was beyond perfect - service, food, activities, hotel design, facilities etc. We could not find anything we could complain about. The staff there went above and beyond to cater to our needs. Our personal butler, Yosef, helped us arrange all activities during our stay from the moment we arrived at the hotel. The warm welcome by him and the team made us feel so special. He also organized a big surprise for me and my husband to celebrate our belated honeymoon! The in-house snorkeling and stand-up paddling were definitely highlights during our stay. Shout out to Vincent at Jetty Point, who made water activities extra fun and super easy though it was our first time snorkeling and paddling! We have seen nemo, pufferfish, sea urchins, starfish and also countless types of other fish and coral when we were snorkeling with him. We also enjoyed sunset yoga conducted by Chandra and sunrise trekking conducted by Risel very much, and they are both professional. The sunrise view at Amelia Hill was truly remarkable, and thanks Risel for encouraging me to walk to the top of the hill. All the staff were super friendly and passionate about Labuan Bajo. These activities created so many good memories for us. The food at Ta’aktana is exceptional and the dining service is of top notch. Afternoon at Nera Lounge, dinner at TABA, dinner at Umasa and breakfast at Leros - every dish was perfect and beautifully presented. They all exceeded our expectations! We also enjoyed ourselves very much at Maiga bar for sunset ritual. This is definitely one of the best hotel stays, and we hope that we will be back one day! Thank you for the great hospitality :)

Truly enjoyed our hotel stay. Everything from the hotel design, food menu and guest experiences were magical and reflective of the Flores and Komodo island. Truly is a destination hotel. The staff were exceptional and passionate about the island and culture . Learned so much about culture, history and local produce from the team . Wanted to recognise Hendrik, Ferdinand and Chandra for exceptional service and commitment .

Ta Aktana Resort is a shining example of how luxury and local heritage can coexist harmoniously, offering guests an unforgettable experience that is both enriching and respectful of the local culture. The resort’s dedication to preserving and revitalizing local traditions is evident in every aspect of its design and service. From the architecture that reflects the traditional Manggarai style to the locally sourced materials and artisan craftsmanship, Ta Aktana feels like an authentic extension of the surrounding landscape and culture.

The hotel is open since 2 months and what an amazing place, the design is magnificent, done with so much care and beauty. The restaurants are of great quality service and food. The service provided is fantastic and you feel super welcome. At this moment the best place to stay in Labuan Bajo, great experience. Thank you for your hospitality.