Best Hotels near Big Ben, London

We weren't sure what to expect as we had never stayed in a 'pod' before but we were suitably impressed. A few minutes from Picadilly Circus tube station, it was clean and comfortable. The room was very quiet & the shower was wonderful. Good quality towels & bedding. Toiletries included. Would definitely recommend this hotel.

The worst hotel stay I have experienced! Arrived after a hectic day at work only to be greeted by the rudest receptionist I have ever encountered. I travel and stay in London on a weekly basis and have never experienced customer service like it. Receptionist was agrresive in attitude and demanded a cash payment of £100 on entering the hotel. I explained I had paid in adance in full via booking.com with no notification at time of booking that a deposit would be required. Rudely demanded of photo ID and notified a charge of £250 would be taken for evidence of drug use. I am a professional business customer and this was so poorly judged by staff. I was told I was emailed on booking that cash deposit of £100 would be demanded on booking 2 weeks prior. Communication was provided on the day at 9.00am via booking.com email and was not seen due to being at work. Was told I should walk to a cash point in the rain with little direction as to where the nearest cash point was. It was pouring with rain, getting dark and I was a lone female customer. Receptionist replied that she was happy to cancel my booking if I preferred . The day of the queen's return to buckingham Palace with no chance of securing an alternative hotel. After returning with the cash I was given a key card with no holder with room number on. I made my way to my room after clarifying room number twice, staff area doors in corridors left open exposing dirty laundry, key card device broken off door, semen stains on wall, public hair on top of bed sheets. Mortified, so much so I didn't get under the sheets for fear of what I would find. Tried to have a wash to find the shower gel had been topped up 3 quarters with water from a previous guest. Worst stay of my life!!! Unsafe and should be closed down!!

we love staying here .. we had a new room , staff fab, amenities great .. no fault of hotel but was so noisy all night .. even 8 floors up .. cars revving .. people shouting outside .. led to a sleepless night … but hey ho one of those things .. paid for breakfast as did not book it .. fab choice and could eat as much you liked .. no complaints … downside .. towels were very small … and our toilet seat was broken .. but nothing major and we did not bother complaining about …

I booked this room because it was close to the Old Vic theatre. My father has mobility problems and it’s only a short walk. Great location for busy Waterloo. The room was ok. We didn’t get the exact booking we made, and the hotel tried to trick us into thinking we had an upgrade at the desk. Food was good at the restaurant and the serving staff made a special effort at Christmas time. But it’s London, so it’s expensive!

Great price for a stay in London. It was a nice room too, with everything you need. Only downfall was having to pay to hold luggage.

The Edison is as good as ever and of such quality. Hotels in London are too expensive, so I booked the cheapest room type. On the downside, there is no view from the window. This hotel has a great feeling, the entrance is very beautiful, but there are many bars around at night, it would be scary to walk on foot. The toiletries are still specially customized by le labo. In the morning, the downstairs smells like coffee, and when you come back at night, it smells like le labo the noir, which is very comfortable. The room is fully equipped, the toilet is fully surrounded by rain, and there is mineral water. The light switch is also very delicate.

I turned up ready to put my legs up and rest before my early morning train. I was not looking for anything special but there is basic and then there is this! I was originally put in LG5 and told to go up the stairs, along the corridor and down the stairs. I followed the instructions but, not only could I not find the room, neither could a member of staff. Another one told me to go back along the corridor, up some stairs and down some stairs. I got to the staircase at the end of the corridor and it was blocked by piles of laundry and laundry bags! I went back to the reception desk and explained that neither myself nor staff could find the room. He agreed to give me a different one (a nicer one he said!) and said to go up the stairs and the room was on the right. He didn’t, however, give me a room number. I then started trying to get into the room on the right, then the next room on the right, then the next room on the right before I came up and went back to reception once again! He told me my room number and off I went again. I opened the room door to find a bed with no pillows or duvet and no bigger than a cupboard. I shut the door and headed back to the reception. I explained that I was not staying in that room and before I could explain why, he asked, “is it not clean?!” I explained that not only was it not clean, there were no facilities. He then snapped, “so, you just want to cancel this booking? Fine!” The carpets in the corridors were filthy, the staff couldn’t care less if they tried and the room was beyond basic. I left and booked the premier inn. Much better!

Good location near Russell Square station, walking distance to Tottenham Court Road, Euston (15min). Room is basic and comfortable. Doors slam very loudly and cause disturbance at night. There was a function one night that lasted till almost midnight and the noise/music reverberations travelled a couple of floors up.

Traveled down to London for the weekend to watch Moulin Rouge Really enjoyed the weekend, the hotel was amazing, very impressed, every member of staff was polite and very welcoming Only thing I can fault was a smell in our bathroom when we arrived back from the theatre (smelled like drains) seemed to go away when the shower was run.

Overall, my stay at Dreamtel London Kensington Hotel was a mixed experience. The location of the hotel is fantastic, making it convenient to explore the vibrant neighborhood and nearby attractions. However, I was disappointed with the amenities provided. Several issues were encountered, including broken table lamps and a malfunctioning hairdryer. With some improvements to the amenities, particularly ensuring that all equipment is in proper working order, Dreamtel London Kensington Hotel has the potential to provide a more satisfactory guest experience.