Hotels near Space NK St John＇s Wood, London

I have been staying at the Holiday Inn in Camden on and off for a few years now (before and after COVID) and have seen it change management a couple of times over the years and remained loyal as it works as a great location. However over the past few months there has been a noticeable change in the customer experience and I must say it makes this place special. They understand their customers, adapt to each of their needs, can never do enough for you and are just so delighted to see you and welcome you to the hotel. Whilst the whole team have impressed me, I must call out Bianca who is sensational, her level of customer expeience is as good if not better than any I have experienced over my years travelling across countries. Thank you to Bianca and the whole team

The surrounding area is very messy, the entrance and exit of the parking lot is very narrow, and the large SUV must be carrying the road to get out. The Executive Lounge is not bad, the scenery is good, there are clear food and a variety of drinks and drinks at dinner. The breakfast is basically a full English breakfast except black pudding and tomatoes. Some food drinks can also be taken away.

We stayed 3 nights here, first night the rooms were wrong, after going to reception the ignorant woman behind reception was no help. Her male colleague changed the rooms on day 2. All 4 rooms were dumps, not fit for 1 star. Our room in the basement was directly above the tube line, you could hear it travelling every few minutes. Health and safety doesn't exist here. Breakfast is basic, no hot food and the milk was sour and stored in a flask. Everywhere except reception is filthy. The bar was closed for 2 of the 3 days we spent here as the barman did not turn up for work and nobody else was authorised to open the bar including the manager. 10 pounds charge to store your luggage while you wait to get checked in!!! While passing through reception at various times we heard at least 6 people complaining about the rooms they had been allocated. Nothing matches the photos online. Windows unlockable, safes not working, corroded tap in the ”newly refurbished bathroom”, showers blocked. Well over priced for what it is. This place is not a hotel!! Unfortunately 0 stars is not an option.

The morning after our first night my friend and I noticed a bug crawling on one of the beds, we continued our investigation and noticed DOZENS of those crawling all over the twin beds we just spent the night in. We were exhausted the night before after coming back to hotel late and after having shower just jumped straight into beds - who would have thought we weren’t they only ones spending night in those beds! Quick research after our findings and we realised that those were BEDBUGS! Never in my life had I come across anything like this before, not even after being a student and staying at questionable hostels! We reported this to the reception and were offered another room. We didn’t move immediately in the morning and made an agreement that we would move in the evening when we would be back to the hotel. Coming back in the evening and reporting to the reception for a new room, we found one of the evening staff being rude to us and questioning if the bedbugs were from their hotel (like what?!?!?!?). Simple, we said, because we had photo and video evidence of bedbugs crawling all over the beds, we said! This quickly ended her argument with us. We then moved to our new room, where there was no obvious evidence of bedbug infestation, however being a reportedly new room, we found hair all over the floor in the bathroom of that allegedly “cleaned” new room. Unfortunately, being an extremely sensitive to cleanness person and following the events of the previous night, I decided to leave early and not spent another night in this disgusting hotel. My friend, who had a flight early next morning however had no chance and spend a little longer and left at 04am. The evening I decided to leave I started coming out in rash, which had only been getting worse ever since. The intensity of the itch is like nothing I’d ever experienced before - it stops me from sleeping, it drives me absolutely mad, no matter how much I try, one can’t look professional when they have bite marks all over their body, including the face, ears, neck, fingers, hands, forearms - ie areas one can’t cover up - and needing to constantly scratch herself! This obviously has affected my work! And the itch is no better even 6 days later!! In fact, the bite marks are now swollen, causing swelling of my fingers, the scratch marks are now bleeding and I am the most irritated I’ve ever been! Let me emphasise, this is six days later and I genuinely don’t know how much longer I’m yet to suffer! I have obviously filed a complaint and have been contacted by the hotel - they are “kindly” offering to compensate the cost of my medication (as I am now on antihistamines - which don’t work really, as I can’t take the stronger type due to its sedating effect, as I have to continue working and driving; as well as steroid cream) and the cost of my dry cleaning. HOWEVER, despite multiple email exchanges and telephone consultations, they are not planning to refund a 100% of our payment, the argument being

Breakfast is very rich, there are many tricks, but you can speak English, otherwise you can't point it. Now it's very good to make hot bacon omelet, but it is also rich in western food, enough calories, and it is full. The location is also superb, with easy access to a variety of attractions (Buckingham Palace, Westminster Abbey, Museum). As for the price/performance ratio, I think it is okay to see what I am pursuing. Equipment is not a hotel problem, it is an old house, and can't expect too much.

This is my second time booking The Royal National Hotel. Located a stone’s throw from Russell Square. The room turned out to be smaller than previous booking, though I had booked the Twin Plus room which costs more.

We had a lovely stay at St Giles, London. Well located hotel, near to Tottenham Court Road Station, bus stops, supermarkets, shops, eateries, theatres etc. From Heathrow Airport, we took the Elizabeth line to Tottenham Court Road Station and hotel was just a short walk away. The British museum was also nearby. Hotel staff were friendly, helpful and efficient. As we arrived rather early, Nikki helped us to secure a room earlier than official check in time, so that we can put our luggages and rest. The concierge guys were great, giving advice on how best to get to our destination. The Chinese gentleman, sorry, I didn't get his name, even helped me with my Bolt app bookings! We booked 2 new twin rooms. Although they were small, they were sufficient for 2 pax in each room. All amenities that we needed were available and rooms were cleaned thoroughly when we returned from our sightseeing. There was no air conditioner in the rooms but weather was great, so we had no issues. The breakfast served was excellent, with a wide variety. Good choice for our short stay in London.

I turned up ready to put my legs up and rest before my early morning train. I was not looking for anything special but there is basic and then there is this! I was originally put in LG5 and told to go up the stairs, along the corridor and down the stairs. I followed the instructions but, not only could I not find the room, neither could a member of staff. Another one told me to go back along the corridor, up some stairs and down some stairs. I got to the staircase at the end of the corridor and it was blocked by piles of laundry and laundry bags! I went back to the reception desk and explained that neither myself nor staff could find the room. He agreed to give me a different one (a nicer one he said!) and said to go up the stairs and the room was on the right. He didn’t, however, give me a room number. I then started trying to get into the room on the right, then the next room on the right, then the next room on the right before I came up and went back to reception once again! He told me my room number and off I went again. I opened the room door to find a bed with no pillows or duvet and no bigger than a cupboard. I shut the door and headed back to the reception. I explained that I was not staying in that room and before I could explain why, he asked, “is it not clean?!” I explained that not only was it not clean, there were no facilities. He then snapped, “so, you just want to cancel this booking? Fine!” The carpets in the corridors were filthy, the staff couldn’t care less if they tried and the room was beyond basic. I left and booked the premier inn. Much better!

Fantastic hotel overlooking Hyde Park Corner. Great service and everything you want/need in a London hotel. We used the 25 m pool and there was only one other person using it at the same time as us. We felt the whole stay was one of our better ones in London.

The location is wonderful, only 5 minutes from Earl’s Court train station. We booked a room for 3, asked for 2 keys but rejected. Since the reception closed at 8, people need to use key card to enter, our daughter went out at night whereas we stayed in the room, the problem was the room needed to insert the key card to activate the lights. Finally the staff gave us a fake key card to solve the problem. There was no replacement of shower gels making the shower without gels. We needed to get small bottle of bath gels from the reception. It was a bit noisy at night in our lower ground floor room. Good thing was the hotel provided 3 pack of biscuits for drinking the coffee in the morning.