addym852
June 9, 2024
This hotel exceeded my expectations. At first, I felt I made a mistake booking this spot because it seemed more honeymoon and adult relaxation vibes but when we arrived we were surprised to see a bunch of families with small kids and the staff were all so incredibly friendly and accommodating for all our needs with our two girls 3 and 4.5. The hotel caters to all types of guests which makes it so unique. Our older daughter hung out at the kids club and to our surprise ended up staying a few hours with one of the wonderful ladies there who did arts and crafts and face painting with her. Everyone is there to make your experience as relaxing and pleasant as possible. We were assisted by Pablo and fernando by the pool, and Jorge and Veronica who also helped check us in and get us settled in. They would always be there to ask if we're doing ok and need help with reservations/requests. Every day by the pool they would bring out a small snack or fresh smoothie sample for guests to try which was nice. There was a fun little splash pad by the cafe/deli that we loved to sit by and have ice cream. Favorite restaurant was the Italian one which had some very delicious choices. We ate there on the last day and truly wish we would've tried it sooner because I didn't like much on the other restaurants menus. By the pool, you can order fresh pizza which was so good! Overall I give this hotel a 10/10 for food, service, style, comfort, and experience and would definitely visit again.