The staff here were absolutely awful. I accidentally booked the wrong dates for my hotel (1 day apart, 1 hour after booking) and they did absolutely nothing to rectify it or try and help me. Because i booked online they told me to contact *******, so i sat in the lobby for an hour trying to get in contact with someone and they said they were waiting for the hotels response! Insanity. Finally another man (not the woman i was originally dealing with) came over and offered me a room and said we could deal this in the morning he was friendly and kind. The woman who was helping me (March 14th @ 10:30 PM) took my ID and forgot to give it back, and gave me a room key that did not work. They did not show me where the elevators were and when i asked they pointed instead of getting off their chairs and escorting me. Absolutely embarrassed this is a marriott hotel. If i could give it no stars i would.