Pet-friendly Hotels in Lugano

Hotel Splendidie is a grand hotel in an impressive building and many parts of the building are impressive. However many aspects of this hotel are disappointing and I even question it being 5 star! We stayed in a Palace Deluxe double room, with lake view and large balcony. The room was spacious and well laid out, but was let down by a set of IKEA (like) wardrobes that didn’t fit at all! The balcony was nice but there is a very busy road between the hotel and lake and there is a lot of road noise. The hotel has 2 main restaurants, we only used the Veranda, which was fine but nothing special. We also used the out side bar which was a third place you could eat, with Pizzeria being available in the evenings as well. This whole area was nice but it just felt like a pop up bar, it lacked any real splendour and comfort we have seen in so many other 5 star hotels. On the Thursday evening they hosted “market place” pop up restaurant that we booked – the evening was pleasant enough but all the staff were on edge and I suspect this was the first time they had put it on. Overall the food was simple eg cold meats & cheeses; pasta; BBQ and Pizza, certainly nothing special! The other strange thing was there was a beautiful bar in side, that was only used if it rained – why not have both open? The outside is space is small and there is no outdoor pool which isn’t great and no access to the lake. Staff were OK but didn’t really make you feel welcome, they often appeared on edge. This hotel could be so much better!

We stayed here for 1 night whilst travelling from the UK to Italy. Our stay did not start well unfortunately. We arrived in the middle of some roadworks outside the hotel and in the surrounding area. Coupled with the fact that we had a roofbox on our car, reception suggested that we entered the hotel car park via a different entrance rather than the one a short distance from reception on the hotel grounds. The receptionist wasn't very aware of the roadworks and proceeded to vaguely show me on the map how to get to the other car park entrance. It was clear she did not know and actually told me the wrong way! It took me 25 mins to find the correct route to the car park entrance due to the deviations, roadworks and traffic! Not a great start. Next, I arrived at the room that we had been allocated - I had booked a deluxe room (for 3 people through hotels.com) - this was not a deluxe room, although much bigger it was a ground floor apartment with 2 separate bedrooms with no air conditioning and a lounge a couple of short corridors away from the bedrooms which did have air conditioning! Bearing in mind the daytime temperatures at the time were 33-34 degrees, we were not going to have a good night sleep! Back to reception to complain, initially saying that they did not have any other rooms left however they did eventually offer us a deluxe room with air conditioning that fed nicely into the main bedroom - that is all we wanted and what I had actually booked! They set up a third bed in the room for my daughter, problem solved! Location was very good with excellent views of the lake, a 10-15 mins walk into the centre which was fine for us. Buffet breakfast was excellent, we chose to sit outside on a lovely terrace with lake views. Service was very good. We then used the outside pool facilities and loungers until mid afternoon - again all excellent, clean, lovely pool, and when we left, we were sad that we could only stay for 1 night! In the end the room problems were resolved, the morning receptionists providing us with a free drink in the bar for the inconveniences caused however it could have been avoided if I had been given the room that I had booked from the start and better training should be given to the receptionists so that they know exactly what instructions to give to clients on how to reach the hotel car park. Would I stay here again? Yes, I would.

Just beside the cable car station. The cable car takes three minutes to the train station. The hotel has a free cable car card. Warm, warm, free drinks and drinks in the lobby. Wangzhong is quiet. The surrounding shopping restaurant is very convenient, a few steps to the lake. Recommended to stay. But I booked a deluxe room, which is larger than a desk, and it is the highest price in several prices. But the ordinary room given by the hotel does not have a desk. I am too lazy to say it. The next price will be booked at the lowest price.

Súper decent hotel outstanding staff my stay here with my family was wonderful and comfortable. The best thing about a vacation is to rest well and have a delicious breakfast and this hotel has it all, a first class service, with high quality care, I have to mention what caught my attention the most was the hygiene at breakfast time is very Important for me. I don't have many photos but I do have videos that I can't upload here from the hotel but I have it on my Instagram karol__0729….Very satisfied with our stay, just need to implement the parking

Sixty-somethings Summer Hiking in Switzerland 21 day Adventure in Switzerland. Planes, trains, boats, busses, 9 cities and plenty of amazing hikes. Our favorite 3 cities/regions: Lugano, Montreux and St. Moritz. Saw the tourist towns Interlaken, Zurich, Lucerne, Zermatt and Grindelwald. Day trip to Milan. Took the Gotthard Express, Bernina Express (bus+train), Glacier Pass, and Golden Pass scenic trains. Most enjoyed the Charlie Chaplin Museum, Mt. Rigi, and Chateau Chillon. From a hotel standpoint, we stayed in 8 properties either for either 2 or 3 nights. All properties were 3 or 4 stars on Expedia/Tripadvisor. Here's the factors we used to rank order them: Bed Comfort, Location to Transport (main train station), Front Desk, Housekeeping, Ambiance, Breakfast, Cost. 66 pts. Art Boutique Hotel Monopol (St. Moritz),  62 pts. Mona (Montreux),  61 pts. Hilton Airport (Zurich),  60 pts. Hotel de la Paix (Lugano), 59 pts. Hotel Garni Testa Grigia (Zermatt), 59 pts. Hotel Alpenhof (Grindelwald) 58 pts. Hotel de la Paix (Lucerne), 56 pts. Hotel Hirschen (Zurich).

I stayed only one night as my preferred hotel was fully booked and I was forced into hotel city lugano. I was pleasantly surprised. The staff was the kindest I have ever encountered anywhere in the world. Sure the decor isnt anything to praise and they dont have room service or other basics but it is clean and efficient. I have to say one more time that the staff here is just amazing, every single one of them. I would recommend this hotel.

Convenient transportation. The train station is directly accessible by ferris wheel, breakfast is good, the lake is convenient, cost-effective, the square is just outside, and the market is also convenient for shopping. The goods here are cheaper than other cities.

The accommodation is top in all areas. The only thing that has irritated us a little at the beginning is the unused reception. Check in online, but it has super hit. We could get into the room at 1400 instead of 1500. Because we wanted separate beds, and these were only in the higher category, we were simply ”upgraded”, just top. Also the extra bed for our 5-year-old daughter was mega comfortable. It was all very clean and the daily cleaning was Super. We are and were just excited. We will certainly come back. Thank you for the beautiful reception.

Excellent in all! Absolutely wonderful location (only accessible with taxi) whether day or night! A wonderful DeLuxe room with sea view! The size, the materials of highest quality and finest design. Eat excellent in the Bistro, since full booked in the restaurant! Unfortunately only one night a.Gr. of much work also in Lugano (visit a super performance in the art and culture center). The fitness/sauna was unfortunately closed, but private spa was bookable before departure Sunday morning ... good alternative. The gardens around the sky! The team was super professional, extremely friendly and helpful. Good and dream of my next visit to Villa Leopold ...Heartly recommended for enjoying the fine and good ... Denise Worlds in Zurich

My biggest mistake was I only spent two nights at this hotel. And YOUR biggest mistake would be NOT to get a room facing one of the most beautiful lakes in Europe. And we're talking a REAL view. If it wasn't for the swimming pool right underneath, you could throw yourself directly into the ocean. The hotel is a mile from downtown which is perfect. The rooms are beautiful and the breakfast is fantastic because of that view. I made the mistake of moving to a cheaper hotel in Lugano for the second part of my trip. I will never do that again. I'm going to stay at the Lido Seegarten next time I'm in Ticino.