Luxury Hotels in Xining

"This is probably the best hotel in Xining. The service and facilities are well-maintained, the rooms are spacious, the bedding is comfortable, and the cleanliness is excellent. It's located in a bustling area with several shopping complexes nearby, which might lead to some noise at night (due to outside activities)."

"Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍"

"I compared several hotels around the airport. Some were overpriced with exorbitant rates, while others were in very remote areas with limited dining and amenities, and I couldn't understand how they justified such high prices. Ultimately, I chose this genuine 5-diamond gem, which offers incredible value for money. It's only a 7-minute drive to the airport and provides a free shuttle service, which was a huge convenience. The hotel's facilities are comprehensive, including a gym and a self-service laundry room. This was particularly helpful for a long trip like the Qinghai-Gansu Grand Loop, allowing me to do laundry and work out. Plus, the surrounding waterscape environment is excellent. The service from all staff members was impressive. The front desk receptionists were gentle and patient, and check-in was very fast. Any requests for room service were promptly handled, making me feel comfortable and at ease throughout my stay. The à la carte restaurant on the second floor offers outstanding value; the dishes are reasonably priced and genuinely delicious. I could easily enjoy a full meal without leaving the hotel. The biggest surprise was the breakfast, which was definitely the closest to mainland Chinese tastes I encountered on the entire Qinghai-Gansu Grand Loop, with a wide variety of options that were comforting and satisfying. Overall, this hotel completely outperforms the overpriced hotels near the airport. It's perfect whether you're looking for a layover spot or a business stay. Full five-star rating, I highly recommend choosing this hotel if you're in the area."

"On my road trip through Qinghai and Gansu, this hotel exceeded my expectations! The room was clean and tidy, the bedding was comfortable, and the soundproofing was good, allowing me to get a great rest after a long day of driving. The front desk staff were warm and attentive, parking was convenient, and the amenities were comprehensive. The location is also very convenient, saving time and effort when getting around. The attention to detail was impressive, it offered great value for money, and they even had late-night snacks! It's a perfect stop for a long road trip. I'll definitely prioritize staying here again next time I'm in the area. Highly recommended!"

"The location is excellent with great services. The staff are friendly and helpful. They always try their best to serve you. The only concerns were someone smoke in the non-smoking floor that made the floor smelly. Hotel should minor and make sure no one smoke in non-smoking floors. My rooms TVs were not working properly, expect hotel check all room facilities before customer check in."

"This was by far the worst hotel we stayed at on our Qinghai-Gansu loop tour, completely lacking any sense of service. From the front desk to the restaurant staff and even the greeters, we felt no warmth and were met with cold faces almost everywhere. The room phone was always unreachable and there were no instructions on how to use it. I really don't understand how this hotel operates and is managed. No matter how grand its appearance, it'll be hard to attract repeat customers with service like that. Quite a disappointment."

"During my trip around Qinghai Lake, I stayed at the Kaiyuan Hotel in Xining, and it was a fantastic experience. The hotel is very close to Xining Station, within walking distance, which is super convenient for catching high-speed trains. The front desk staff were very dedicated and proactive in helping with any issues. The hotel breakfast was plentiful, and the restaurant was spacious. They also have an underground parking garage, which is great for those traveling by car. The rooms were clean and tidy, and the bedding was very comfortable. The hotel's surroundings have a well-developed commercial area, making shopping and strolling very convenient. It's close to Xining's shopping streets and night markets. Highly recommended!"

"My stay here exceeded expectations. The hotel facilities are well-equipped, and the environment is very clean and well-maintained. Both the front desk and room service staff were friendly. Getting around was incredibly convenient, with an airport shuttle stop right outside the door. The high-floor rooms offer stunning views, with the city's nightscape spread out before you. There are also plenty of great restaurants nearby, offering a wide array of local specialties, making it easy to find good food. It's truly ideal for out-of-town visitors, with everything being absolutely impeccable."

"I stayed on a high floor in a renovated room, which had a modern and elegant design. The sheets, duvet covers, and pillows all felt luxurious. The shower had excellent water pressure, and the bathroom was spotless. The toiletries provided were from Herborist. The biggest surprise was the concierge service for luggage both at check-in and check-out. The only drawback was that in the evenings, many guests were quite drunk, which made using the elevators uncomfortable. The quality of other guests was a bit hard to comment on. Overall, I highly recommend this hotel, and it's a great choice for those who appreciate a refined lifestyle."

"I had originally booked another hotel, but two days before check-in, I found out it didn't have air conditioning. I promptly switched to this one. It turns out that even in Xining (the 'Summer Capital'), AC is still a must. The hotel's location is excellent; it's incredibly convenient for public transport, with bus stops all around, making it easy to get to the main attractions in the city. There's even a park right across the street. The front desk staff were friendly and efficient. The room was spacious and tastefully decorated, the mattress had just the right firmness, bottled water was generously provided, and there was even a capsule coffee machine. The bathroom was large, with a separate wet and dry area. For breakfast, they offered local specialties like beef noodles, rice noodles, blanched vegetables, and milk tea. I particularly enjoyed the hot dishes because they had a good variety of vegetables. I'll definitely stay here again when I come to Xining."