Hotel Sogo Makati Avenue

goods

They were happy to be booked in this place!

Manager Arnold was so amazing he was so professional and exceed our expectation. Ive complaint because AC is not working, we were so tired because we travelled from batangas from 4:00am, go around manila to submit application in different agencies and checkin at hotel soho around 8:00pm. We were so exhausted because we are not familiar in Manila, we walked , we took a jeep , we get lost and we were so hungry. When we checkin they gave us the key right away but when we went to our room, AC is not working. ive called the receptionist multiple times but she kept on apologizing and not even helping me even I told her to gave me another room. then we went back to the lobby and demand for new room but I was so disappointed because in front of my face the receptionist just gave a room to a new arrived guest. i demanded her to call her manager and Arnold escorted us to our new room, make sure that everything is working in our new room. provided me his contact so he can give me discounted rate when we come back. he was really professional even I am so frustrated he never fight back and I really can feel he is sincerely helping us. Again, thank you Arnold. i am sorry for the trouble because I know you guys are short in staff but you still manage to assist us and exceed our expectation

The room, while not luxurious, was clean and functional and suited my needs.

The service was appalling! I brought my own cereal with me, and just ordered cold milk to go with it, plus a bowl. The first day they brought a cup of HOT milk and a large cardboard cup! The 2nd day I emphasised COLD milk, so they brought a cup of luke-warm milk containing lots of ice! The 3rd day I ordered "just cold milk without ice" so they brought me HALF a cup of luke-warm milk and a separate cup of ice. They refused my order of a beer because I was in quarantine! When I asked why, the only reason was "It's policy." There was no replacement of ANYTHING, or even rubbish removal, for the whole 5 days! The TV remote didn't work initially as it had no batteries. Once they added the batteries, most of the channels either weren't connected or had no audio! Most of the menu items had been masked as "unavailable", and even many of the few remaining items were actually also unavailable! Several times they told me they would call me back with the answer to a query - but didn't! In all, they managed to turn an already challenging experience into an absolutely intolerable one!

I have stayed at this Hotel Sogo several times and it is consistently clean and comfortable with outstanding staff. From the minute that I arrived until I departed, everyone is extremely helpful. I will be back again to stay with this wonderful property. Highly recommended and better than nearby hotels that I previously used.

The staff are very helpful, fast and respectful.