My partner and I stayed here for a spa break getaway. Firstly, the hotel is lovely, nicely set out on the outside as well as inside, there is plenty of parking too. The hotel staff are absolutely lovely, so friendly and we were greeted with smiles and plenty of helpful information. One thing I will note is that there are stairs and no lifts, so I wouldn't say it was great for anyone unable to manage stairs. We had King Bedded Room, which was lovely, it was clean, well presented and had everything we needed for our weekend stay, however I wouldn't say the bed was Kingsize, it definitely felt more like a standard room. I'd recommend they get rid of the glass shower curtain and replace with an actual shower curtain that covers more than half the bath, as water had gone all over the bathroom floor. However, when we rang down and asked for more towels they were more than happy to help. Our evening meal was lovely, the starters (small plates) were stunning and the main was okay, they definitely seemed to put more effort into the small plates but it was all tasty and hit the spot (although don't waist plates by putting mash on a separate plate, just put it with the lamb, it looked and felt weird on its own). The thermal suit was fantastic! We spent hours going from steam room to sauna to thermal pool and jacuzzi as well as enjoying a swim in the pool. It was all clean and easy to navigate, the only thing missing was a treatment room to get a massage or two. We couldn't believe the facilities, the gym was huge! We had a look around as we are considering membership and the staff were super friendly, the size was incredible and it was so advanced. If you want use of the gym I'd recommend getting shown around first as there are lots of hidden gems. I'd recommend checking out Parrs Wood Entertainment Centre which is just a short walk up the road, there is bowling, cinema, arcade and lots of places to eat if you want to get out. There's also a nice little pathway down by the river mersey if you fancy a walk. We had a little trouble on checkout, we asked for a late checkout due to other plans and were told that it had been sorted for us to leave at 12pm. However at 11am we had housekeeping knocking on the door telling us we had to leave. I told them we had a late checkout and they argued with us and demanded we leave, they were quite rude. But when I rang down to reception they happily cleared things up for us in a much friendlier way and we left as planned at 12pm. All in all this hotel is a gem! It's perfect for a little relaxing break away. We will definitely be returning.
274 Reviews