Guest User
July 14, 2024
The front desk staff had a big attitude! They didn't treat customers well! There were no problems with the room, the washroom, the toilet, or the shower, but cockroaches often appeared in the kitchen, so it wasn't very clean! Even though I told the staff about the cockroaches, they didn't take any measures! And the room price is expensive! Even if it's expensive, it's fine as long as the staff's attitude and cleanliness are high! I won't use JMM from now on! In May, I was charged P500 for compensation because there was one missing face towel, but there was only one on the last day! Since I was alone, I was not inconvenienced, so I thought it was absolutely necessary to tell the front desk that there was one missing and ask them to make it two, but they didn't compensate! I was angry 😡, but I told them to check all my luggage, and in the end the staff said they would compensate me and urged me to pay! I don't need to steal one towel! I returned to Japan and contacted Trip.com! This time, the front desk at JMM didn't change their attitude in May! I won't use this hotel again!
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