Riad Dar Justo Hotel Boutique & Spa

I visited Dar Justo on November 20, 2024, and unfortunately, my experience was marred by significant issues that I feel compelled to share to warn other tourists. During my dinner, a payment problem occurred. Despite the amount being deducted from my account (proof attached), the restaurant’s card machine indicated an error. The owner admits that their card machine was broken and that this has happened to other guests in the past. This raises the question: Why hasn’t the restaurant done anything to prevent this situation if they knew their card machines are faulty? Instead of handling the situation professionally, I was detained at the restaurant and compelled to make a second payment, with the expectation that I would resolve the refund myself—a burdensome task for a tourist in a foreign country. I felt as if I was being blamed for the restaurant’s faults and even felt scammed. Despite providing proof of payment days ago, I was accused of not paying. The management’s response was unprofessional, shifting the blame onto me rather than addressing their own technical issues. This regrettable experience stands in stark contrast to the warm hospitality I’ve enjoyed elsewhere in Marrakech. If you’re willing to be blamed for a restaurant’s faults and waste valuable holiday time, this place might offer that unfortunate experience. However, if you want to enjoy Marrakech’s hospitality and cuisine without hassle, I recommend avoiding this restaurant to prevent potential problems. Visitors are better off choosing other Moroccan restaurants like Ksar Essaoussan around the corner, or even any street food place on Jemaa el-Fnaa, which provide better customer service. I hope this feedback prompts the restaurant to improve their service for future guests.

Lovely lovely property in a great location This riad is tucked away amidst the hustle and bustle of the city just steps from the markets and many other points of interest. The property is stunning and wonderfully maintained and the rooms are extremely clean (amazing cleaning staff)! I would definitely stay again for the amenities and beauty of the property!

Nice hotel Riad Dar Justo is a great hotel to stay in. Great service, very clean rooms and delicious breakfast. The only tip I can offer is to contact the hotel before your arrival so someone can receive you from the car. Cars cannot go close to the hotel. It is about 900 feet away from the limit that cars can go.