Hotels near Maison Denise Masson, Marrakech

Nice trip with mostly good service.. we had a very nice time in this Riad ( our first experience of a Riad). I will list the negative points first. We booked this holiday through Easyjet after our original hotel booking had to be changed. We did not realise the room was budget room no 13 ..1st floor. The room was dark, the Tv did not work as there was an issue with the Satellite for the whole of our trip.. the beds were very hard and the room was very small with little storage for clothes. We pre ordered an evening meal however we did not receive our tea/coffee and the waiter ignored us and went to sit and chat with his friends on another table. The lack of English by the staff was an problem. The breakfast tea ( mint) was not nice it was over stewed. We booked treatments in the SPA and the booking was incorrectly taken. Thus the result was a foot massage instead of a head massage, although this was still charged for. The booking times were also altered from 90 minutes to 60 minutes without consulting with me.. The matter was brought to the attention of the manager but he did not seem interested. Issue with currency and use of card. This initially was a problem as the hotel did not offer a conversion service and seemed reluctant to accept card. We had to walk into the center to find a conversion shop and queue for 30 minutes. One final issue,, we were concerned for the welfare of the street cats some of whom had eye issues possibly cat flu. While we did not see any cruelty directly towards these beautiful creatures we were upset at how they seem to be ignored and barely tolerated.... it is worth noting that we are all deserving of kindness and medical treatment. Positive points. The air con was excellent, there was little noise at night only the call to prayers at 5.25 in the mornings. The night manager did provide us with blankets to improve the quality of the beds. We could pay the bill using Credit card. We received a nice mint tea and biscuits when we arrived with a detailed map. The Berber evening meal was interesting as was the lunch. The Riad settling was very pretty and cool. There were sunbeds to sit out on to catch some sun if needed. We had a fantastic 3 hour walking guide around the old city which was amazing. There was plenty of water for showers and the Riad was very clean. there were also 2 very friendly puss cats in the hotel.

Absolutely beautiful Riad with the most amazing, attentive staff. From the initial booking of the Riad the staff were so helpful. Ishmail booked us a taxi from the airport and made us feel so welcome when we arrived giving us a tour of the Riad then offering us a mint tea and cookies on the terrace (with a beautiful rooftop pool with complementary towels). Ishmail then provided us with maps and showed us directions to the must see places - saadian tombs (few minutes walk) and the medina and souk are all within a short walk from the Riad. The interior design of the hotel is simply beautiful. The bedrooms are so relaxing and peaceful. We had a wonderful nights sleep and felt so welcome and looked after. We had a hammam at the riad (staff were again amazing). The breakfast (included) was delicious (fruit, yoghurt, juices, pancakes, bread, omelette, jams) and the menu served on the terrace was delicious. Thank you to Ishmail, Bashir, Mustapha, the hammam ladies and all the staff who made us so welcome at this beautiful Riad. We can't wait to come back again. ❤️ amazing ❤️

We stayed at this Riad for 3 nights from Thursday 7th Sept 2023 with another couple and were staying there the night of the devastating earthquake. More of that later. We had emailed the Riad ahead of time and were picked up at Marrakech Airport and subsequently taken back there and allowed to add the transfer cost to our rooms. On arrival we were met near the main road -Dar El Bacha and were walked to the Riad through small alleyways. Mustafa and Khalid introduced themselves and served hot Mint Tea. Patrick then have us a tour and shared the history of the refurbishment of the Riad including the strengthening of new foundations. Something we were subsequently truly thankful of. The whole team at this Riad deserve credit for the way they looked after guests following the earthquake on 8th Sept with Mustafa guiding us all out to stand in safety ahead of being allowed back inside. Each day a tasty breakfast was served with hot drinks, yoghurts and preserves and local Breads and fruit. Very tasty! Each day Mustafa or Mohamed would recommend places to visit and showed us on maps.me how to get there on smartphones without connectivity. The ladies who cleaned our Superior Rooms did so with a passion and always smiled and said hello when we saw them around the Riad. This was hospitality at its finest under the most stressful of circumstances for the RIad team some of whine couldn’t initially contact their relatives to see if they were safe. Thank you to you all for a memorable stay. If you are reading this and are going to Marrakech don’t consider anywhere else to stay - book here for a memorable stay. We had drinks on the roof terrace and the girls also had a swim in the Riad’s pool.

When I went to the place shown on Google Maps, I had to go down a very dark and narrow alley for about 5 more minutes. It's a good thing I chased after the local who asked for a tip. When I got there, the Riyadh staff were so pretty and friendly. The man is very kind. The accommodation was very pretty and nice. Breakfast was good too

The hotel is located in the center of the city. It is convenient to travel and the surrounding facilities are complete, but when I checked in, a very strange thing happened. The hotel gave me a room on the third floor. When I reached the third floor by elevator, I found the third floor Many rooms are being renovated, and workers come and go in a messy feeling. I thought maybe only a few rooms were being remodeled and didn’t care. When I continued to go to my own room, I found that there was still a section that was using a percussion drill to hit the ground. The sound was loud and dusty, and I immediately turned back to the front desk of the hotel to ask for another room. The quiet environment, the hotel hesitated and gave me a room on the fourth floor, but when I entered the room after arriving on the fourth floor, the sound of the impact drill was still loud , There was no way to rest comfortably, so I had no choice but to contact Ctrip's customer service. In the end, the customer service communicated with the hotel and changed me to a room on the fifth floor on the other side. It was very quiet and gave me an unexpected compensation voucher , Thanks to Ctrip's customer service! I mainly want to make complaints about writing this review. As a five-star international chain hotel, the hotel is undergoing renovations during the period of receiving guests, and the guests are arranged in rooms on the decoration floor, which is simply unbelievable!

Superb hotel Well located and very well frequented. Spacious room, impeccable cleanliness, comfortable bedding. A welcome that makes you feel at home, very kind and helpful staff. A thought for Kenza at reception who was really adorable and attentive to the slightest request. Very popular rooftop swimming pool. I will go back with my eyes closed

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

First time in Morocco and we loved it. The hotel on arrival was stunning and was greeted by a Bell boy who took our suit case. we were shown to reception with a cocktail (which was lovely after a 30 minute transfer) and flight, while they checked us in. We were then shown to lunch which was tasty and so much choice. We loved our room it was so light fresh and clean and loved the shutters and our little balcony. Cleaner came in everyday to make beds and give clean towels etc. The shower gel, shampoo and conditioner is a nice touch. We were there for a 5 day chill as mine and hubby's wedding anniversary, we chilled by pool and enjoyed the breakfast lunch and dinner everyday. The animation team are AMAZING ,hard working and funny and try to get everyone involved (even if you want to chill lol).Darts, water polo, cooking, yoga. You can book into the two al a carte restaurants during your stay which are lovely (Spanish tapas and Moroccan food). The only thing i would say is they charge extra for wine but as we stayed all inclusive we thought should of been included. Restaurant areas, seating areas, toilets and grounds are immaculate constantly being cleaned. Staff work so hard especially in the heat. All staff are so friendly and cant help you enough, work long hours as always there from AM to PM then again the next day. We kept our room on the day we left as needed to shower as been to pool all day which was helpful and was only few dirhams. We didn't venture out but the hot balloon trip looked incredible. We also spoke to people who went to the markets and did the camel ride and the Quad bikes they recommended all. All photos i had seen on hotel are exactly how the hotel and grounds look to which is very rare. We would 100% recommend this hotel and even though we like to go somewhere different every year we will defiantly be back as its amazing. Keep up the high standards and look after the staff you have as there all amazing. :)