Residence Inn St. Louis Westport

The hotel is ok, but service is weak to nonexistent. Just on the other side of the freeway are three other hotels which are about 1/3 less in price than this one with no noticeable difference in quality or standard. You'll get a free continental breakfast there too.

I stayed here with friends last spring and while here, one of our vehicles was broken into and we had our things stolen. Surprisingly this place (with the Fairfield Inn connected), has no security overnight or surveillance cameras looking over a very large parking lot. You would think 2 hotels sharing 1 parking lot would be reason enough for security. I guess not justifiable for them.

Moved our room at 8pm to the Fairfield side of the hotel because of hotel issues. They moved us from a room with a bed and sleeper sofa to room with 1 bed and we had 2 kids with us (4 people total) All other nearby hotels were booked. We had to send one of our kids to sleep at their Uncle’s house 45min away so nobody had to sleep on the floor. They didn’t even have a roll away to offer. Only gave us a small “discount” on the room which is completely unacceptable but we were in a bind with it being late and not wanting to relocate with an infant. Would not recommend. The manager originally said he was giving us a discount, then didn’t. And then a very nice woman at the front desk ended up working out a deal for us. While we appreciate the discounted room, it didn’t save us the hassle of having a kid have to go sleep somewhere else on vacation, it messed up our Sunday plans—- but we were honestly just lucky we even had the option. The room truly should have been free for the inconvenience.

Staff was very nice and place well kept. Good amenities for a long term stay, with laundry on-site, cleaning every other day, and amole appliances. Plenty of parking, and great grilling area and fire pit. Nothing within walking distance really, but decent places to eat within 2-3 miles along with grocery stores. About 25-35 minutes to downtown is only down side, but quaint and pretty quiet. Only wish there was a dining on-site restaurant. Overall, pleasant stay.

This is a nice hotel. It’s clean and the staff was helpful and friendly. If you have a Bonvoy status, upgrades were a bit of a challenge to be had. Not because the hotel was sold out, because it wasn’t. Not sure why it was a whole ordeal. The breakfast is so-so. Frankly, Hilton Hampton Inn has a better breakfast selection. At this price point, it shouldn’t be.

This Residence Inn was convenient to the airport and to the homes of our family members. This is a combo property with a Fairfield Inn on the other side of the facility. The place was well maintained and common areas were clean. Our accommodations were ample size with a separate bedroom. On the other side of the coin, I was disappointed that they put us in a handicap accessible room without asking. We did not request this, and I am always concerned that I am taking a room that could have been offered to someone that really could use it. There is not a huge difference, but there are some things missing or changed for the room set up. Also, while most staff members were pleasant and helpful (especially breakfast staff) some of the front desk staff were not the most welcoming or helpful. This is a small percentage, but I did feel some inconsistency. All in all, I know that we will be back for another try.