Merrillville Spa Hotels

There is so much potential with this hotel but we were left disappointed. The front desk staff are friendly and welcoming. When we got to our room, we found that they had given us an accessible room which we do not need. This is the second time a Choice property has done this. Third floor. First night the hallway had a very strong incense smell. Day two, smelled strongly of *********. The Room: Fairly clean but has an awkward layout. Bathroom door opens out and you can't get to the main door without having the bathroom door closed. The bed was sloppily made and has some type of metal bars that stick out the sides under the bed skirt that are just waiting to catch your ankles getting in or out of bed. The mattress seemed like it was beyond its useful life. They are trying to get more use with a cheap topper. Furniture is decent except table that looks like a dog used the corner as a chew toy. The bathroom: Tiles are loose and click as you walk across the floor. You can actually see them move. The stainless steel kleenex holder is rusty and just plain nasty. Handlebar on the wall is loose. Very little water pressure in shower and water trickles down to the side of the tub. Since the shower head is off center for whatever reason, all that water runs out on the bathroom floor. The water temp in the shower is inconsistent and will quickly scold you then immediately freeze you. It's worthy to note that maintenance did install a new shower head which seemed to have fixed the pressure/water running out problem. We asked for room service to replace the towels that needed to be used to clean up all the water. They never showed up.