Mountain View Hotels in El Calafate

Very disappointed with my stay at the Hotel, I detail my experience below so that you think well before choosing it: Upon arrival and check-in, they informed me that the price they had quoted me by phone and email was not the final price, since it was ”without VAT”, so I had to pay much more than what I was informed. Very inconvenient and unprofessional. The first night I decided with my partner to have dinner in the hotel restaurant. I had to get up from the table to ask for a menu because the attention was terrible.  Literally HALF AN HOUR AFTER ORDERING our food, the waitress came over to tell us that ONE OF THE DISHES WAS NOT AVAILABLE! One hour wait for food and food arrived at the table at 11:20 p.m.  A real disaster. The food service to the room has an extra cost of $1,000 if you ask that the food be brought to your room. Breakfast is nothing special and pretty disappointing. The WIFI signal is bad and the SPA and sauna service that they boast so much about on the website are not a big thing. MY SPA TREATMENT WAS NOT RELAXING AT ALL. I WAS FREEZING THE WHOLE TIME AND ROOM WAS SO BRIGHT I JUST WANTED TO LEAVE! No kettle if you need to heat water, the furniture is old and the TV is also very old, no Netflix or YouTube, like any 5 star hotel of nowadays. The pool is very small, zero privacy or comfort if there are other people enjoying it.  It has a few lounge chairs piled up in a corner so you don't even want to stay there. In conclusion, I was expecting a quality service according to the high price they charge and I was very disappointed. Far from recommending this hotel as there are so many other much better options at a lower price. It really sucks that they take advantage of people like that and that they boast of being a luxury 5-star hotel when they clearly are not.

We stayed here for 3 nights. It’s a nice hotel with friendly staff. It’s the small things that bother me like on the 2nd floor at the elevator only the up button can be pressed. At breakfast, at 09:00 when we came for breakfast the eggs were cold. The next day we had a pickup at 07:10 and they said breakfast starts at 06;00. I guess nobody told the kitchen staff. They only put out the food at 06:25 and the eggs were cold. The 3rd day we went down at 06:20 and everyone still had to wait for them. And guess what, the eggs were cold. The rooms are nice and you have a nice view from the room to lake Argentina.

The Design Suite Hotel is exactly what it is called. It is a very design and very beautiful hotel. It should be the best view hotel in Calafate to see the Lake of Argentina. Each room has a whole window overlooking the lake. While slowly admiring the beautiful lake view, snow peaks, blue sky and white clouds. The restaurant is very beautiful, the breakfast is rich, the taste is good, the service is very warm, and the English is very good. It is very intimate that you can order a lunch set on the glacier hike, and there are oversized sandwiches, apples, water, chocolate pie, and energy bars, which are very worthwhile. Walk along the lake to the town center in about half an hour, and also pass through the wetland park. There are buses to and from the airport to pick up and drop off, following the bus is equivalent to a day trip to the town! All in all, very good value for money.

Hotel is made of cardboard. Walls super thin and there is zero control of other guests. I know it’s hard to control but when other guests leave their door Ld open and party in the halls come on!?! At least Daniel at front desk moved us. Some runs have micro safes and barely any room to put anything incl a laptop. No hot water one morning. Fun taking a shower. Mattresses were poor and warped. Breakfast was pretty lousy. Pool and spa looked okay. Dirt, dusty road to walk to downtown. Do not get a room on first floor. Workers loom in you room and can’t leave window open for some fresh air since no A/C. Hard pass.

My husband and I stayed in a standard queen room in January 2020 for 4 nights while on a roadtrip in the area. Positives: - clean room, although part of the bed was broken (the mattress on one side had slightly collapsed) - good wifi - friendly staff - okay breakfast buffet - plentiful, easy and complimentary parking - nice location outside town. The taxis are cheap and easy to use. Negatives: - tried to book treatments at the spa, but was informed it's fully booked. The hotel could inform customers of the need to pre-book before arrival. - the room contained no slippers. Was informed we could get them from the spa but was met by an almost scary lady who demanded a deposit (!!) for SLIPPERS. It would also, apparently, have required filling in forms (:D ). At this point, I didn't know whether I should cry or laugh and decided that the slippers were most definitely not worth the time and effort. - the complimentary shuttle only requires pre-booking TO town and I wouldn't count on using it coming back from town since it appeared to be the survival of the quickest queue-jumper... - two cleaners, on two separate occasions, tried to enter our room even though the ”Do not disturb” sign was hanging on the know and we were trying to sleep. The first try was at 9.30 in the morning! I was absolutely furious. - housekeeping began cleaning rooms at 7 am with zero regard for customers in their rooms. They came armed with extremely loud walkie-talkies so good look having a sleep-in (oh, but that won't be possible anyway as someone will forcefully enter your room even though there's a Do not disturb sign....) - lousy sound isolation between other rooms as well as between the room and hallway. We could hear what TV programme our neighbour was watching and exactly what they were doing in the bathroom. In conclusion, this hotel has great potential but needs to focus more on the small details and the customer experience.

Excellent location, very close to the main avenue where all the restaurants, shops, coffees, bars are located. Staff was very very friendly and helpful. In my opinion the breakfast could offer more fruits, honey and eggs. And the checkout time could be later…. 10:00AM is too early for a checkout.

Very welcoming front desk guy, enthusiastically guiding us to buy tickets for Glacier Park online (in Spanish it is a bit difficult indeed), saving us the queue time when driving into the park. Despite the power outage on the second night of the stay, it was quickly restored in about half an hour. Enjoying the lake green Argentine lake flowing down from the glacier national park and the sky in circles of strong winds in front of the window, it seems to be back to the Antarctic eight years ago...