Mountain View Hotels in Hurghada

Very satisfactory hotel, the service is timely and in place. I was not very satisfied with the location of the sea view room I booked, so after some communication, I upgraded to a pool room. The beach is beautiful with its own beach and two public swimming pools. Mostar, the butler, was enthusiastic and attentive. He took us to watch the sunset on the second afternoon of our stay. The hotel also prepared wine, drinks and snacks. There was a free aperitif with live music on Monday night. The breakfast and dinner were rich. The oil massage was great, the masseuse was Thai. Super high value for money, worth coming again!

Don't expect much from the room amenities; they're comparable to older Marriott hotels in China. The public areas are beautiful, but the service is mediocre. The breakfast tablecloth was left untouched by a guest eating on the table in front, leaving me to use it. I reported the poor service to the front desk, but they only gave a bland response and didn't take it seriously. For a 2,000 room rate, the service doesn't match the quality; don't pay for this place. It's a Baron Palace, but the waiters are the barons, and the Chinese guests are the targets of his arrogance. The concierge and security were excellent, but the tall, pale, and thin guy in the breakfast room, who spoke ”Hello” in Chinese, was a real letdown for the hotel's service.

The environment is very good, but the Egyptian waiter in a restaurant is extremely stupid, speaking bad things about ************** in front of *********. Haha, does the quality of the hotel staff need to be improved? ?

Hotel is good, lots of swimming pools, good beach, but little for this hotel. Of good: clean in the room, good service if you live in the buildings. Of the downsides: in the bungalow there is never hot water, my friends went to take a shower to me in the room. There are two swimming pools with heating, but heating, you can say no if you are Russian, there are conflicts with holidaymakers from the Baltic. More cool and clean, to the depth to go long, and so super)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

This place has the worst and most unskilled guest relations manager I have ever met. We went to him with 2 complaints, the first was that we found what looked like BLOOD STAINS on our bed sheets, he didn’t take any action, just apologized, chatted with us briefly, then left us and went to other guests. What happened in handling the second complaint though left us FURIOUS. We were woken up by a call at 12 am from Mr. Tamer at the reception asking a casual question that he could have asked any time earlier. We went to Mr. Michael, the guest relations manager, the next morning to file a complaint and he literally left us even more shocked and upset. He kept making excuses for the receptionist behavior, we asked him what would happen next now that we had submitted a complaint and he literally didn’t have an answer or simply didn’t want to give us one. He kept bluffing in poor English that we couldn’t make sense of, then hours later he sent me a message saying that Mr. Tamer (the receptionist) will “provide all the necessary information”. Mr. Tamer was the one who handled our check-out, and unsurprisingly he acted like nothing happened. Up until that point we liked the place and service and were even ready to overlook the sheets situation and leave a good review, the food was really nice and the restaurant workers were amazing. But safe to say that the guest relations experience ruined the whole thing for us.

Very good hotel. Rooms are big and fresh. The food is tasty, also there is a live music on the dinner in Saturday evening. Recommend! Good for this price

Обслуживание отличное ! Персонал вежливый , ненавязчивый , внимательный , добрый отзывчивый ! 👍 Отель изношенный, но стараются сделать всё для гостей! Ремонтируют , убираются! Постояльцы в основном местные. Цена и качество соответствует 👍 Я довольна, спасибо за гостеприимство! 🤝🤗