Grand Pyramids Hotel

Good hotel

Thanks Tripp for the endorsement And the speed of reservations Easily

I recently stayed at the Azal Pyramids Hotel in Giza in July 2024, and unfortunately, my experience was far from satisfactory. I encountered numerous issues that make it impossible for me to recommend this hotel to others. First, the rooms are in desperate need of renovation. The condition of the bathroom, in particular, was deteriorated and required immediate attention. The housekeeping service was virtually non-existent; towels were removed and not replaced, the bed was not made, and bins were left unemptied. These are basic services one would expect in any hotel, yet they were consistently neglected during my stay. My experience at the bar was also concerning. The staff insisted that drinks could only be paid for in cash and not by card, which is completely untrue. This tactic seems designed to leave guests without proof of payment, potentially allowing the charges to be added to your bill at checkout. I strongly advise keeping all receipts and payment confirmations to avoid falling victim to this dishonest practice. The bartender, who appears to be in charge, was particularly involved in this scheme. The reception staff, sadly, were not much better. Their behavior was inappropriate and unprofessional, which only added to the overall negative experience. To top it all off, when our group was leaving the hotel and already on the bus to the airport, hotel staff attempted to stop us, claiming we had an outstanding bar bill. This led to an embarrassing situation where we had to present not only the receipts provided by the hotel but also the exact times of the cash payments we had made. It was a disgraceful end to an already unpleasant stay. In summary, I strongly advise against staying at this hotel. Don’t be deceived by the appealing photos of the pool. The overall experience was terrible, and I would not recommend it to anyone.

Great Experience in Luxury Hotel and you will find warm welcome from professional staff with smile on their faces and my room was spacious with large balcony with pool view and the breakfast open buffet is very rich and the taste of the food is very delicious and the atmosphere is very nice and friendly and I recommend strongly this hotel for anyone who wants to enjoy his time.

Avoid hotel at all costs! Communication is horrendous. Dirty bed, broke air con, never solved any of our problems I could write pages about what about to us during our stay but unfortunately it doesn't give me that option. I stayed in this hotel a number of times thinking it was one off incidents but when I returned with my children never again. Complete joke. There discrimination is Completely off. Don't waste your money! Waiter staff lovely literally only nice thing in this hotel. When my driver come to pick us up to take us to the airport he was told by front dest no one in that name is staying at this hotel. If I didn't have Internet my driver would have left and we would have missed our flight. Hotel is a complete joke I'm sorry to say.

Its basically an old classic hotel. I was on group vacation, choosing this hotel bcz its near to Pyramid (take around 15 min with bus). Room was clean, air conditioning is functioning well, hot water is also available. Breakfast is so so, as an Indonesian, i think it needs more salt and msg 🧂🤣 . Oh one more.. Something i didnt expect that they actually allow smoking cigarettes in the lobby 🫣

My main reason for selecting the Grand Pyramids Hotel was its apparent proximity to the Giza pyramids. The hotel’s website claims “just few steps from the great pyramids area”, but when I asked the duty manager approximately how far from the pyramids, he advised “much too far to walk”. I took a Careem taxi (Arab area equivalent to Uber), and the drive took slightly more than 50 minutes; and when we got close a security guard prevented our driving to the entrance as “Careem cars not permitted”. So I did end up walking - the final half-mile or so to the pyramids compound entrance. My experience makes me wonder what other website claims are untrue - certainly none of the restaurants advertised seemed to be open during my stay, except for the breakfast room. Sadly the hotel was far from living up to its description as “Grand”, with many public areas shabby and quite dirty. But my bedroom was large, comfortable and clean, with a view of the back of a nearby block of flats and the busy elevated highway running past. At least the hotel’s duty manager had been truthful, and on a positive note every single staff member I met was unusually friendly and as helpful as any hotel staff I’ve ever met.