Sheraton New York Times Square Hotel

You need to be tolerant of everything in New York, including hotels. Because it was conference week, all New York hotels were extremely expensive and had slow service. When checking in, I emphasized that I wanted a king-size bed room, but when I pushed the door open, I found twin beds... After a lot of hassles, I was given 2 coupons for 5 days of stay, which allowed me to go to the canteen downstairs to get 4 bottles of water, and then there was no complementary water... Only hotels in New York dare to do this and are not afraid of customer complaints. During my stay at Sheraton Times Square, because Barclay was holding its annual conference, the subway was really slow, and I had to wait for more than 5 minutes every time. There was also a small Starbucks in the hotel restaurant, but the coffee machine was often broken, and it was impossible to make a cup of hot coffee... Then the small room could hardly fit my two suitcases... The faucet water pressure was low, the water flow was very small, and it was very uncomfortable to take a shower. As for the hotel gate, haha, the traffic situation there was really a mess. I witnessed a traveler who was hit by a passing citibike. This happened every day. The only advantage is the convenient transportation. It is convenient to go to Broadway to watch a play or Central Park. There is a subway entrance right outside the hotel (but no one wants to take the New York subway...) What to do, this is New York...

The room is old, and the bathroom only has a bathtub, and the water is all over the floor. The room cleaning staff is very nice, but there is an Asian female front desk staff with glasses who has a very bad attitude. It seems that the front desk staff of the hotel do not know much about the hotel's policies and often give wrong information.

Hygiene: Does not meet the hotel's brand standards, bed sheets have blood stains Facilities: The shower in the bathroom is broken, the water on top is very thin, and the water in the bathtub below cannot be turned off. The mattress and pillow are very soft, which does not meet the sleeping habits of Asians. I had a serious stiff neck on the second night. In addition, the hotel does not provide toothpaste and toothbrushes, and WIFI is charged by day and is very expensive. Service: Very disappointing. First, they made a mistake in my order, making me wait for 40 minutes at the front desk to check in in the early morning, and then gave me a very shabby room. I had breakfast in the restaurant for five days, and the bills were wrong for two of them. There was also a bill at the bar, which was probably consumed by other guests and charged to my account. The total amount of errors before and after was about $100. If I hadn't been more careful and checked the accounts one by one when checking out, I would have been cheated. Fortunately, when I pointed out these account errors, the hotel corrected them in time. Although the hotel is very poor in all aspects, Ctrip's service is really in place. When I encounter problems, the 24-hour manual customer service will respond and assist me as soon as possible. I really like it!

The room is old, no kettle is provided, and only two bottles of water are provided in one room on the first day. The front desk staff is very indifferent and irresponsible. Not only did they assign our two rooms to different floors, but we also had to take two different elevators to get to the two floors. When we were asked to change rooms, the front desk staff kept shirking responsibility. As a Marriott member, the check-out time is until 2pm, but only one room was extended to 2pm. Secondly, the breakfast is very bad, and there is basically nothing to eat. Moreover, the hotel does not have free luggage storage service, and it costs 6 US dollars to store one piece. In short, except for the good location, I don’t recommend it.

The room is very small, the bathroom facilities are old and leaking, the front desk service is very slow, check in is midnight, and I have to wait for nearly three hours, because a large number of flight attendants check in, what does this have to do with me, I checked in at 3 am with my children. The wifi is charged, I am drunk. There is a 30 dollar daily restaurant, which is located in Times Square, and the safety factor is high, so you don't have to worry about going out in the middle of the night.

The location is good, but it's too expensive! There's no mineral water in the room. The luggage storage is charged $6 per piece, and the internet is over $10 per day without free WiFi. Everything is charged, and the service is also indifferent. I can only say that New York is a place of fame and fortune where profit is the most important thing.

Although it is a 10-minute walk to Times Square, the street is full of smell of alcohol, dead rats, garbage and a lot of garbage at the entrance of the hotel... The hotel thinks that its business is very good (I see it receiving various groups every day), so the attitude of all links from the front desk is extremely bad. Breakfast is even worse, and you have to queue! Every day, the seats are arranged according to the mood of the waiter. The old man in the picture is the most unfriendly! If you see him, just avoid him! And every day, all kinds of strange fees are automatically deducted for no reason, and you have to go to them to argue... The check-out also ignores the Chinese (as shown in the picture, the woman) and prioritizes foreigners. It is very unfriendly to Chinese! I don't recommend staying here!

位置非常好，步行可往時代廣場，第五大道

Very bad!!! After checking out, I received a double deduction, and the hotel didn't have any attitude. It's such a dishonest hotel! Ctrip seems to have no way to deal with such dishonest merchants due to time difference and distance, etc. I suggest you try to avoid it.