Guest User
April 22, 2024
‘Is New York the city without service? ‘ This is exactly what crossed our minds when we checked out of The Greenwich Hotel in March: Front of house staff are disinterested & one staff member was belligerent, we were shocked & upset by this. The rooms are very average & not particularly well thought out for a 5 star hotel, they lack attention to detail. The drawing room is dark and members of staff are hostile, we actually felt too uncomfortable to stay in the room for a coffee, so we just left. The hotels finance department made several errors. The only positive is Locanda Verde restaurant. We had breakfast here. Our waiter was excellent, the food was great & we thoroughly enjoyed this experience. The restaurant wasn’t busy but it was nice to see a handful of New Yorkers enjoying both the great food & vibe. Since our return, we took time and verbally communicated our disappointment to the UK based Sales Manager but all we have received is an email from the Front Office Manager that lacked both fact & sincerity. Thankfully, the remainder of our stay at The Carlyle was fabulous and we experienced ‘Exceptional service in New York City’.