Hotels near The Africa Center, New York

I had a great stay at the hotel. Staff were friendly and helpful. The queen room on the 9th floor was perfect for just me - it was small but well designed and had everything I needed. It was also very clean. The bed was softer than mine at home, but it was so comfy. There were also a variety of pillows so I was able to get just the right one to sleep on and a blackout screen on the window to keep out light, so I slept like a baby both nights. On my first night, I took advantage of the check-in coupon and ate at the restaurant. The bartender was super, happy hour had great pricing, and the dinner was exceptional (whole Snapper). The location is okay because it is only a block to a subway station, but there doesn't seem to be much of interest close by (hip hop museum is closed as they are on tour) and it is a bit far to Manhattan for reasonable prices on Uber. All-in-all though, it was a good experience and I had a fabulous quick trip to NYC.

The initial room was DISGUSTINGLY FILTHYand the refrigerator was not working properly. Second room just as FILTHY!!!! Not given another opportunity to change rooms Was promised housekeeping would arrive to rectify the issues. It never happened! Each time I returned from work I found the room with the exact same issues. Front desk was of no assistance. On last night of stay Front Desk employee told me I could come downstairs and get clean sheets to put on the bed. The sheets that were on the bed were stained with bodily fluid and filled with holes. The bedskirt had a large red stain. There was a dead bug under the pillow. The balcony was covered in bird feces. The bathroom had no heat. The chair apolstery had a disgusting stains, some of which appeared to be of sexual activity origin. The bed table lampshade was severely stained. I took photos of everything!!!!! With all of these major issues, the owner sent word to the Front Desk Mgr. Taylor to offer me a 15% refund on my stay! 15% is equivalent to a spit in the face! Sadly, I had not checked reviews of the hotel prior to booking. Over the years I have stayed at several Choice Hotels and only once had issues with the condition of my room and the Manager immediately refunded me for the horrible experience. This hotel in Edgewater is completely unacceptable! I see there are good and even gleaming reviews from many guests so apparently there is a lot of inconsistency in the quality of housekeeping and staff. The breakfast offerings were abysmal!!!! Bargain basement pastries that were stale. No prepared oatmeal. Given packets that I suppose guests are supposed to microwave. Overripe brown bananas. Couldn't even get a cup of decaf coffee because the cannister was broken. Coomon sense would say to use one of the other cannisters to allow decaf drinking guests the same opportunity for coffee! I had to go out and buy breakfast items! Extremely low class establishment primarily staffed with low class employee service. Spare yourself the stress and uncomfortability by booking elsewhere. There is a Hilton within close proximity. I would think better accomodations can be found there. Best wishes to all for safe and enjoyable travels!

The rooms are super clean, but unfortunately extremely loud. The windows are not insulated and leaky, as is the room door. The people passing by or showers/TVs from other rooms are as loud as if they were in the room itself. We couldn't really sleep through the night for 7 nights because of the noise. The staff seems disinterested. The toilet didn't work and was only repaired within 12 hours after repeated requests. Nevertheless, extremely clean and modern hotel. The location/area seems threatening at first glance, but we never felt unsafe. We wouldn't book again because of the price and the noise. It's about a 9-minute walk to the metro. The F Line takes you quickly and easily to Midtown without having to change trains.

I have never, ever stayed somewhere that remembers my name. Bella is one of the warmest people I know. She is the face of this hotel. I was also greeted by multiple team members asking how my stay was. Everyone was truly caring and waited for my answer, ready to fix anything or just lightly chat about me moving my Son to NYC. The area seems sketchy but everyone keeps to themselves. Close to subway and fairly quiet compared to other areas. The room was very clean and fresh. Beds could use warmer blankets. We found street parking for our car. You really do not need a car here!

I booked at Nap York Central park in June 2022 for September/October 2022. I chose the discounted flexible rate, as I didn’t see having to cancel or move my dates at all - my flight was paid for. Earlier this month my father suffered a stroke, was diagnosed with cancer, and was told he was in need of an operation on his heart. His quality of living went from active and healthy to in need of 24/7 care overnight. I contacted this property to see if even though the flexible option was non-refundable if there might be some leniency with this as I don’t see being able to travel in the near future, even at a partial refund (mostly for the $500 I already paid to be used for medical bills/needs). You cannot actually call or speak to anyone - they do not have phones. You can only communicate through a chat service. They don’t provide any details as to who you are talking to and my questions as to whether there is a management company I might reach out to were unanswered, and then I was just told ‘we don’t have phones’. After explaining my situation, they let me know they would not refund anything but would move the dates. According to my original booking, I would have six months to reschedule. Speaking to someone through the chat service, I was only given four months to reschedule and many dates blocked out and unavailable to me due to holidays. I pointed out that it was less time than my original booking stated and that went unaddressed, the person let me know that ‘my situation’ (my father possibly terminally ill) ‘was not their responsibility’ and they wouldn’t refund my payment or add any dates (which really would have just been giving me what I should have anyway, not exactly doing me any extra favors) and again - all questions as to whether there is an actual number or company to contact with questions was not provided. While I understand my original request for a refund was outside of the original terms, they don’t even offer the terms that are paid for and clearly stated. I’ve also worked at hotels and lodges in the past to know that they often make allowances for nonrefundable stays in cases of extreme circumstances. Booking.com reached out to try to negotiate and the only response they received was ‘no refund’. I’ve also had travel plans in the past change slightly and have been out money and have not asked for special accommodations or refunds from locations, but with the stress of my father’s health and rising costs, and so suddenly, I was looking for some empathy here. United Airlines is notorious for delayed customer service or non-negotiable refunds and I was able to explain my situation and received a full refund immediately. After some of the language used by whoever manages their chat service, I wouldn’t stay at this location at this point. I've attached some of the reviews on google, as well as management's insane responses (including taunting people about calling the police, or pointing out they don't speak English).

The internal environment is very good, the hotel is very new, free breakfast is included, lunch and dinner can be ordered from the menu, the service attitude is good, but the location is not very convenient, only Uber, buses and subway stations can't get around, next to the viaduct

We were so pleased to stay at the Best Western even without any reservation. The hotel was clean, comfortable and everyone was kind and professional. The breakfast was delicious and I recommend it. We encountered a very pleasant employee by the name of Angelique. She literally made us feel at home and that’s what every visitor appreciates. The price was affordable especially in this time which is hard to find. So we give this hotel 5 stars which we rarely do.

The best hotel I ever stayed at. They were extremely nice (cheerful and funny) staff and they were very accommodating. Especially Jessica and Annalie. They went above and beyond. I received a gift bag of goodies for my birthday and I was super touched and happy. No hotel has ever done that for me, and I’ve been to many hotels across the country. The room was quiet and large and very comfortable. Love the bed. The amenities were great and the sushi restaurant next door was awesome.

Location is the greatest advantage of this hotel. Less than 1 min by walk from Yellow R & W Subway Whitehall South Station Exit. This hotel has 40+ floors, but 3 guest lifts only. Long waiting time for lift was annoying. The air-conditioning unit was noisy, as it started on/off intermittently all the time. The shower room is tiny, it was just enough room for an adult to turn around the body. The design of shower room glass door was poor, as the bathroom floor would get wet when open the glass door.

Long way to the shuttle bus point and waiting more than 30 minutes for the next pick up. Other than this inconveniences, everything is ok in the hotel.